||What is it and how does it work?
Multi-Factor Authentication (MFA) is an additional layer of security to make sure it’s really you that is accessing your account online. It’s a mandatory upgrade to use Online and Mobile Banking.
This means that after entering your MEMBER CARD number and password, you may be asked to enter a one-time code.
The one-time code will be sent to your phone via a text message, an automated voice call, or an authentication app. These are set-up when you enroll in MFA.
How will I receive my Multi-Factor Authentication code?
You have 3 options to choose from, and you can choose to enroll in all 3 if you’d like.
- Text message (SMS): You’ll receive a text message with the one-time code. This is the most popular option.
- Authentication app: You can download an app like ‘Google Authenticator’ from the Google Play Store or the Apple Store.Use the app to scan the QR Code to produce the one-time code. This is the best choice if you have access to the internet but no cell phone signal.You can download an app like ‘Google Authenticator’ from the Google Play Store or the Apple Store.
- Voice call: You’ll receive a voice call that will speak the one-time code. Choose this option if you’re using a landline or if you prefer to hear the one-time code rather than receive text messages.
Can I still use my phone’s biometric (Touch ID or Face ID) capability to log in?
I have multiple accounts, or a retail and business account. How do I swap views between the two?
My card number and password were saved and now they're gone. What do I do now?
The website and login screens all look different. Am I on the right site?
I have a joint account with someone else. Can we still use Multi-Factor Authentication?
Why is Vancity replacing security questions with Multi-Factor Authentication?
How many options for receiving my MFA code should I set up?
Will I have to do Multi-Factor Authentication when I travel?
Can I use an international phone number?
The code I'm receiving for MFA is coming from an unfamiliar area code. Is this normal?
Can I opt out of setting up MFA?
How have my Online Banking notifications changed?
Can I opt out of receiving emails related to being locked out of Online Banking or enrolling in MFA?