Being asked to enter a code for Multi-Factor Authentication is a security enhancement. The delegate needs to receive their one-time code from the method that was set up to gain access to Online Banking. If the delegate cannot receive their one-time code for whatever reason, the signer is able to reset their MFA. To reset the delegate’s MFA settings, the business signer should follow these steps:
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Step 1:
Log into Online Banking. |
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Step 2:
Navigate to:
Business Services -> Delegate Manager and click on Edit. |
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Step 3:
Scroll down to the ‘Delegate Security’ section.
Tick the first checkbox to reset their MFA settings.
Press ‘Submit’.
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