Popular questions

• How do I log in to my account?
• What’s the Relationship number?
• What are the processing times for my transactions?
• How is Vancity doing with all the issues and bugs related to the new system?
• How do I add my Vancity cards for Apple Pay?
• Is Apple Pay secure?
• How do I Go Paperless with eStatements?
• I see an error with my online banking transaction. What do I do?
• How do I transfer funds to another member?
• How will I remember my new log in?