Vancity Learning Hub

How do I add or delete a bill payee?

Here’s how:


To add a payee:

Step 1:

Log in to
Online Banking.
From the left-hand menu, select Bills. Then, on the Bills page, click the
‘Add payee’ button.
Step 2:

Type the Payee Name in the search bar. Click on the
Vendor you would like to add as a payee.
Step 3:

Enter the following information:

  • The complete vendor account number, which can be found on your bill statement.
    Note: This is not your Vancity account number. If you’re paying your enviro Visa,
    enter the complete enviro Visa account number found on the front or back of your card.
  • Select the Relationship number that you want to pay your bill from.
  • Add an optional Nickname for this bill vendor.

Once completed, click the ‘Continue’ button.

To delete a payee:

Step 1:

Log in to
Online Banking.
Step 2:

From the left-hand menu, select Bills to open the Bills page. Then, select the
trash can icon next to the bill payee you would like to delete.
Step 3:

You’ll see a confirmation screen asking if you’d like to proceed with deleting this bill payee.
To complete the deletion, click the ‘Confirm’ button.

To add a payee:

Step 1:

Log in to the Vancity Mobile App. Tap Bills from the bottom menu. On the Bills page,
tap ‘Add Payee’.
Step 2:

Type the Payee Name in the search bar and select the correct vendor from the list.
Step 3:

Enter the following details:

  • The complete vendor account number (found on your bill statement).
    • Note: This is not your Vancity account number.
    • If paying your enviro Visa, enter the full Visa account number from your card.
  • Select the Relationship Number for the account you want to pay from.
  • Optionally, add a Nickname for this bill vendor.

When finished, tap Continue to save the payee.

To delete a payee:

Step 1:

Log in to the Vancity Mobile App. After logging in, tap the Bills button along the bottom
menu of your screen. Then, select the payee you would like to delete.
Step 2:

Tap the ‘Delete payee’ button.
Step 3:

You’ll see a confirmation screen asking if you’d like to proceed with deleting this bill payee.
To complete the deletion, click the ‘Confirm’ button.

Note, you cannot add or delete payees using a mobile device unless it’s the Vancity mobile app.

Related posts:

How do I set up an automatic bill payment? How do I close a personal account I no longer need? How do I transfer funds to another member? hands on a laptop keyboardHow do I add or delete an Intermember Transfer?
Go to vancity.com
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