How do I add or delete a bill payee?

Here’s how:

vancity.com (Online banking)

To add a payee:

Log in to online banking Click “Pay Bills”
Click “Add Payee”
Enter Payee Name and click “Search”
Click “Vancity VISA”
Choose your relationship # that you want to pay your bills from and click “Submit”
If your status is completed, you’re done.

To delete a payee:

Step 1: log in to online banking

click “Pay Bills”
click “My Payees”
find the payee you want to delete and click “Delete”

Step 2: review the information and if everything is correct,

click “Confirm”

Step 3: check the receipt

if your status is completed, you’re done.

Vancity mobile app

To add a payee:

Step 1: log in to the Vancity mobile app, tap “Pay Bills”
Step 2: tap “Manage Payees”
Step 3: tap “ADD PAYEE”
Step 4: search your payee by (2 options): tap “Search” or, tap “Browse”
Step 5: search your payee by type in at least 3 characters of the payee by name search results will display and tap the payee
Step 6: if you have multiple Relationships, select the one you want to pay the bills from
Step 7: type in your Account #. Remember, this is not your Vancity Account #, but your account number with your vendor. You can locate this number from your bill payee statement (i.c. BC Hydro statement, bill)
Step 8: review and if everything is correct, tap “CONFIRM”
Step 9: look for “Add Payee: Completed” sign and you’re done

To delete a payee:

Step 1: log in to the Vancity mobile app

tap “Pay Bills”

Step 2: tap “Manage Payees”

Step 3:

Tap the garbage icon
A pop up will appear – click delete

Note, you cannot add or delete payees using a mobile device unless it’s the Vancity mobile app.

Go to vancity.com

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