Before you can use Forgot Password to reset your password online, you’ll need to setup MFA with the Text Message or Voice Call and select a Password Recovery question. You can’t use an authenticator app to reset your password.
The following steps show how to enroll in Password Recovery, so you’re able to reset your own password if you ever forget it. Please note, it can take up to 15 minutes from setup before you can use the Forgot Password feature.
Where can I setup Password Recovery?
In online banking for desktop computers, go to Profile and Preferences on the left hand side.
For the Mobile App navigate to Settings > Security .