Moving to one MEMBER CARD® debit card

Vancity provides one debit card per member for personal banking. Using one card and one set of login credentials will make it easier to access your eligible accounts, manage your Digital Banking login and monitor your card activity.

If you have more than one debit card for your personal banking, your cards will generally be consolidated into one.

The following exceptions may apply:

• If you are a business signer, you may have one debit card for each business for which you are a signer.
• If you are a legal representative or Power of Attorney and are eligible for a debit card, you may have a card for each person you represent. Documentation may be required if an arrangement is not already in place.

Your remaining card will continue to provide access to your eligible accounts. If you currently use multiple cards to manage different accounts or spending needs, we can help review your setup after your transition.

We’ll send you a personalized letter identifying the card that will remain active and any cards that will be cancelled.

Please review your letter carefully and follow the instructions provided. After your transition, use only the card identified as remaining active.

We’re applying consistent rules to determine which card will remain active and cannot change the card identified in your letter before your transition.

After your transition, we can help you review your accounts and card setup. Please contact us if you need support.

If you don’t have the card identified in your letter, please visit your local branch. Our team can review your information and help make sure you can access your accounts after your transition.

We recognize that this change may affect how you manage your everyday banking. Book an appointment with an advisor for personalized support reviewing your accounts and card setup.

If you already have a Vancity MEMBER CARD debit card, your Vancity card will remain active. Your FCU Community Financial products will be connected to your existing Vancity profile, and your FCU Community Financial card will no longer be active after your transition.

If you don’t already have a Vancity debit card, your original FCU Community Financial card will generally remain active.

Your personalized letter will confirm which card will remain active. Please contact us if you have questions about the card identified in your letter.

If your FCU Community Financial debit card is identified as the card remaining active, your card number will continue to work after your transition. Your PIN for ATM withdrawals and point-of-sale purchases will remain the same.

If you already have a Vancity MEMBER CARD debit card, your Vancity card will remain active and your FCU Community Financial card will no longer work after your transition.

We will not proactively replace your FCU Community Financial card. When your card expires or needs to be replaced because it is lost, stolen, damaged or no longer working, you’ll receive a Vancity MEMBER CARD debit card.

After your transition, you’ll use one set of sign-in details to access your personal accounts through Vancity Digital Banking.

The first time you sign in:

1. Enter your full 16-digit access number in the MEMBER CARD number field.
2. Follow the instructions to verify your identity.
3. Set up multi-factor authentication.
4. Enrol in self-serve password reset.

After your first sign-in, you can also set up fingerprint or Face ID access in the Vancity mobile app.

If you have FCU Community Financial Online Banking access but don’t have a debit card, we’ll send you a 16-digit cardless access number to use when signing in.

You’ll be able to use your remaining card to access your eligible accounts through Vancity Digital Banking and at Vancity or FCU Community Financial ATMs.

If you have more than 20 eligible everyday banking accounts, only the first 20 eligible account numbers can be connected to your debit card for point-of-sale purchases. The number of accounts displayed at an ATM is also limited.

Please contact us if you need help consolidating or organizing your accounts.

Before your transition, review whether you use the card for:

• Interac e-Transfer® contacts or transaction history
• Interac e-Transfer Autodeposit
• CRA sign-in services

You may need to save or update this information before the card is cancelled.

After your transition, securely destroy any card identified as cancelled in your personalized letter. For more information, review your FCU Community Financial transition instructions.

No. Interac e-Transfer contacts and history associated with a cancelled card won’t automatically transfer to the card remaining active.

Before your transition:

• Make note of the contacts you want to add again.
• Download any Interac e-Transfer history you want to keep.
• Complete any pending Interac e-Transfers and payment requests.

You can download your Interac e-Transfer history by signing in to Online Banking using a desktop computer. This option isn’t available in the Vancity mobile app.

After your transition, you’ll need to re-add your contacts and set up Autodeposit again.

If you use a card that is being cancelled to access CRA through the Interac sign-in service, you’ll need to update your sign-in information.

Before the card is cancelled, you can:

• Update your card number through CRA’s self-service options.
• Contact CRA to update your information by telephone.

Review CRA’s information about changing your sign-in option for instructions.

You can add your card to Apple Pay® or Google Pay® and use your phone or smartwatch wherever contactless payments are accepted.

• Learn how to set up your card for Apple Pay
• Learn how to set up your card for Google Pay

Alerts can notify you by email or text message about certain changes made to your accounts through Digital Banking.

If you’re transitioning from FCU Community Financial, your existing alerts won’t transfer. You’ll need to set them up again after your transition.

Learn how to set up Digital Banking alerts.

Account nicknames can make it easier to identify and manage multiple accounts.

After signing in to Digital Banking:

1. Select My accounts.
2. Select Rename an account.
3. Enter the nickname you want to use.

The nickname will help you identify the account in Digital Banking and at a Vancity ATM.

Self-serve password reset allows you to reset your Digital Banking password if you forget it. We recommend enrolling when you first sign in after your transition.

Learn how to enrol in self-serve password reset.