Having only one MEMBER CARD debit card for all your accounts and one set of login credentials for all your online banking access will simplify how you bank with us.
Instead of having to remember multiple access numbers and passwords, you will be able to use the same credentials to log into all your online and mobile banking and access all your Vancity financial accounts.
Having only one card will also make everyday banking easier as you’ll only need to monitor one card for fraud and unauthorized transactions. It will also help us better protect your personal and financial information from identity theft, fraud, and other security risks.
We recognize that this change affects your everyday banking, and we’re committed to helping you with this transition. Please connect with one of our advisors to receive one-on-one, personalized support to help you navigate this change and meet your financial needs.
Setting up your card
Having one card to access all your banking needs will provide convenience and keep you better informed on your everyday banking needs.
Adding your card to Google Pay® or Apple Pay® means there’s no need to dig for your wallet. You can pay with your phone or smartwatch wherever contactless payments are accepted.
- Learn how to set up your card for Apple Pay
- Learn how to set up your card for Google Pay
Online Banking alerts provide another layer of security to your online banking experience. With our free alerts, we automatically send you an email and/or a text message to your mobile phone to alert you of certain changes to your account made through Online Banking.
Learn how to set up Online Banking alerts here.
Whether on a desktop computer, your mobile app, or over the phone—you can do your day-to-day banking when you want, where you want. Here’s how to set up online or telephone banking.
If you manage multiple accounts, creating nicknames for them makes it easier for you to identify accounts quickly through Online Banking on your computer, via your mobile app, or at a Vancity ATM.
Once logged in to Online Banking, go to “My accounts” using the left-hand navigation and select “Rename an account.”
We offer a self-service where you’re able to reset your own password if you ever forget it. Learn how to enroll your MEMBER CARD debit card for self-serve password reset here.
If you use Interac e-Transfer services, the contacts and history from your cancelled card won’t be automatically merged with the card that’s remaining active. You may need to transfer your Interac e-Transfer contacts and save a digital copy of your transaction history by accessing Online Banking through a desktop computer before your card is cancelled.
Vancity is a Sign-In Partner with the Interac Sign-in service.
If you have previously set up Interac Sign-In service with CRA on the card being cancelling, you will need to:
- Update your card number in CRA before your card is cancelled via self-service or
- Call CRA directly to update your card over the phone
More details can be found here: https://www.canada.ca/en/revenue-agency/services/e-services/cra-login-services/help-cra-sign-in-services/sign-in-partners.html
‡Vancity membership required for certain cash back rewards. Must have a Vancity deposit account to redeem for cash. Additional terms and conditions apply.
