How do I set up banking and enviro™ Visa* alerts?

Online banking alerts and enviro™ Visa* alerts provide yet another layer of security to your online banking experience. With our free alerts, Vancity automatically sends you an email and/or a text message to your mobile phone to alert you of certain changes to your account made through online banking.

What's the difference between online banking alerts and enviro™ Visa* alerts?

enviro™ Visa* alerts help you manage your spending and identify transactions you did not make by notifying you of transactions on your card. Alerts you can setup are:

Outside Canada • Purchase amount
Online/phone transactions
Cash withdrawal
Transaction declined

Online Banking alerts provide security information on your banking account and can indicate when fraud that has occurred on your online banking access or account. Alerts that you can setup for your bank account are:

new bill payee added (strongly recommended)
incorrect personal access code
personal access code changed
incorrect personal access answers.
online banking log-in
a new INTERAC® e-Transfer recipient has been added via online banking

Here’s how to set up, edit or delete banking alerts:

Online banking (desktop only)

Step 1: log in to online banking click “Messages and Alerts” (located in the menu, left-hand) click “Alerts Contacts” click “Add Email” and/or “Add Mobile Phone
Step 2: read and accept Agreement click “I accept”
Step 3: set up Alerts Contacts Select how you’d like to be notified – Add Email and/or Mobile Phone complete the fields click “Continue”
Step 4: verify your Contacts verify mobile phone number by entering the passcode you receive in a text message, or click the link that you receive in the confirmation email
Step 5: review your Alerts Contacts
Step 6: add a new alert select an alert below (or choose all) click “Add”
Step 7: create alert indicate how you’d like to be notified for that specific alert you’ve selected click “Submit”
Step 8: final confirmation confirm that your alert has been successfully added review all Your Active Alerts and “Edit” as you see fit otherwise, you’re DONE!

Mobile app

Step 1: log in to the Vancity mobile app swipe left to the second home screen tap “Alerts”
Step 2: manage your alerts tap “Manage” tap the alert you’d like to activate, edit or delete note: If this is the first time activating an alert you’ll need to read and agree to the Terms and Conditions
Step 3: contact details enter your phone number or email or, edit existing alerts, e.g. add another email address or, delete the alert altogether tap “Save”
Step 4: if you’re adding a new phone number a passcode will be sent via SMS to your phone enter this passcode tap “Confirm”
Step 5: the changes are now saved

Here’s how to set up, edit or delete enviro™ Visa* alerts:

enviro™ Visa* alerts are not available at this time for non-member enviro™ Visa* cardholders as they are triggered by Vancity online banking. These alerts can not be set up through Vancity mobile app or mobile web.

What information will I need to sign up for enviro™ Visa* alerts?

How do I set up enviro™ Visa* alerts?

Step 1: log in to online banking Under ‘My Accounts’ click ‘Visa Card Activity’ or Under ‘Messages and Alerts’ click ‘Visa alerts’
Step 2: Add contact informationAdd your email and/or mobile phone by clicking on ‘Add Email‘ or the ‘Add Mobile Phone‘ buttons Note: You must add at least one contact You can add only one contact of each type. Contacts added here are updated for your Visa Alerts only and do not impact online
Add email Enter in your email address in the blank box. Click ‘Confirm, I agree’
Add mobile or phone Enter your phone number into the blank box. Choose your carrier from the drop-down list under ‘Mobile Carrier’ Click ‘Confirm, I agree’ Note: standard text messages charges may apply
Confirm contact information If you sign up with a phone number, you will receive a text message with a passcode to confirm your contact. In order to confirm your phone contact information is correct you must enter this passcode into the Passcode box. If you did not receive the passcode – verify your mobile number is correct and then click resend passcode. For more information click “Didn’t receive a passcode?”
Complete You should land on a “success” page confirming your contact information. You will also receive a confirmation text or e-mail that your contact has been setup. Click the ‘Visa Alerts’ button to return to the homepage
Manage alerts Once your contact information is added you will see it on the main Visa Alerts page

How do I Manage/Add Alerts?

Step 1: log in to online banking

Under ‘My Accounts’ click ‘Visa Card Activity’

Under ‘Messages and Alerts’ click ‘Visa alerts’

Click the ‘Manage alerts’ button beside the card you would like to receive alerts for.

You can repeat these steps for any remaining cards you would like to receive alerts for.

Select alerts

Opt into receiving an alert by selecting how you would like to be notified (text message or email or both).

For the purchase amount alert, you will need to enter in what dollar amount you would like to be notified for.

Click the ‘Save’ button

Note: you can also unsubscribe from all alerts by clicking “unsubscribe” at the bottom of the alerts set up page.

What do I do if I can't find my service provider?

Can’t find your service provider in the dropdown to add your mobile phone to receive Visa alerts? Our B.C. service providers have a number of sub brands that they offer. See the table below to see if yours is listed. In online banking look for your Carrier service provider associated with your sub brand and select that.

Carrier Service Provider	Sub brands
Rogers Wireless	Chatr Mobile Cityfone Primus Wireless Zoomer Wireless Simply Connect
Bell Mobility	Lucky Mobile
Telus Mobility	Public Mobile

What number (short-code) will my enviro™ Visa* alert come from?

How do I view enviro™ Visa*alerts?

Step 1: log in to online banking

Under ‘My Accounts’ click ‘Visa Card Activity’

Under ‘Messages and Alerts’ click ‘Visa alerts’

How do I know what alerts I’ve subscribed to?

Click “subscribed alerts summary” beside the card you would like to view. A dropdown will appear.

How do I view the alerts that I have setup?

The dropdown list will show all the alerts you have signed up for and how you receive them

How do I turn off enviro™ Visa* alerts?

Text alerts

Reply STOP to the transactional alert. This will stop all SMS based enviro™ Visa* alerts to that mobile phone number. Note however, that stopping an alert does not stop the transaction.

Visa alerts can be turned off in online banking by either unchecking a specific alert or if you don’t want to receive any alerts clicking “Unsubscribe all alerts” on the Manage Visa Alerts page.

Contact us immediately if you receive any enviro™ Visa* alerts that you did not setup or anytime you suspect that your account information has been compromised. Don’t forget to review your account activity or statements.

We encourage you to do a test to see if you’re receiving alerts via email and/or text messages. If you’ve not received it, please check your junk e-email folder. Please add “no-reply@vancity.com” to your contacts.

Learn more about enviro™ Visa* alerts and common error messages

For more information about your enviro™ Visa* alerts, please reference the following Learning Hub article: Navigating and troubleshooting my enviro™ Visa* alerts

How alerts can help protect you from becoming a fraud victim

If I set up alerts will they stop fraudulent transactions?

Alerts are a tool to support you to better monitor your enviro™ Visa* and online banking account activity. They do not stop fraudulent transactions. You are responsible to notify the Visa Centre at 604.708.7810 or 1.888.990.9691 immediately if you receive any enviro™ Visa* alerts that you did not set up, any time you suspect your account information has been compromised, if there are transactions you suspect to be fraudulent, or if your card has been lost or stolen. Don’t forget to review your account activity and your statements regularly.

What precautions can I take to protect myself against fraud?

Protect your card and PIN at all times and never share them with anyone.

NEVER click on a hyperlink from a text message or an e-mail, even if it appears to be genuine. Always type in the site name yourself (e.g. vancity.com) – fraudsters will make the hyperlink look genuine but when you click on it, you will be directed to a fake site that asks you for your log in details. If you provide these, your account will be compromised. Clicking on a link (hyperlink) is also dangerous as it can allow a virus or other “malware” to be downloaded to your device.

Learn more about using alerts to protect against fraud

Go to vancity.com