Moving to one MEMBER CARD® debit card

Vancity provides one debit card per member for personal banking. Using one card and one set of login credentials will make it easier to access your eligible accounts, manage your Digital Banking login and monitor your card activity.

If you have more than one debit card for your personal banking, your cards will generally be consolidated into one.

The following exceptions may apply:

• If you are a business signer, you may have one debit card for each business for which you are a signer.
• If you are a legal representative or Power of Attorney and are eligible for a debit card, you may have a card for each person you represent. Documentation may be required if an arrangement is not already in place.

Your remaining card will continue to provide access to your eligible accounts. If you currently use multiple cards to manage different accounts or spending needs, we can help review your setup after your transition.

We’ll send you a personalized letter identifying the card that will remain active and any cards that will be cancelled.

Please review your letter carefully and follow the instructions provided. After your transition, use only the card identified as remaining active.

We’re applying consistent rules to determine which card will remain active and cannot change the card identified in your letter before your transition.

After your transition, we can help you review your accounts and card setup. Please contact us if you need support.

If you don’t have the card identified in your letter, please visit your local branch. Our team can review your information and help make sure you can access your accounts after your transition.

We recognize that this change may affect how you manage your everyday banking. Book an appointment with an advisor for personalized support reviewing your accounts and card setup.

Before your transition, review whether you use the card for:

• Interac e-Transfer® contacts or transaction history
• Interac e-Transfer Autodeposit
• CRA sign-in services

You may need to save or update this information before the card is cancelled.

After your transition, securely destroy any card identified as cancelled in your personalized letter. For more information, review your FCU Community Financial transition instructions.

No. Interac e-Transfer contacts and history associated with a cancelled card won’t automatically transfer to the card remaining active.

Before your transition:

• Make note of the contacts you want to add again.
• Download any Interac e-Transfer history you want to keep.
• Complete any pending Interac e-Transfers and payment requests.

You can download your Interac e-Transfer history by signing in to Online Banking using a desktop computer. This option isn’t available in the Vancity mobile app.

After your transition, you’ll need to re-add your contacts and set up Autodeposit again.

If you use a card that is being cancelled to access CRA through the Interac sign-in service, you’ll need to update your sign-in information.

Before the card is cancelled, you can:

• Update your card number through CRA’s self-service options.
• Contact CRA to update your information by telephone.

Review CRA’s information about changing your sign-in option for instructions.

You can add your card to Apple Pay® or Google Pay® and use your phone or smartwatch wherever contactless payments are accepted.

• Learn how to set up your card for Apple Pay
• Learn how to set up your card for Google Pay

Alerts can notify you by email or text message about certain changes made to your accounts through Digital Banking.

If you’re transitioning from FCU Community Financial, your existing alerts won’t transfer. You’ll need to set them up again after your transition.

Learn how to set up Digital Banking alerts.

Account nicknames can make it easier to identify and manage multiple accounts.

After signing in to Digital Banking:

1. Select My accounts.
2. Select Rename an account.
3. Enter the nickname you want to use.

The nickname will help you identify the account in Digital Banking and at a Vancity ATM.

Self-serve password reset allows you to reset your Digital Banking password if you forget it. We recommend enrolling when you first sign in after your transition.

Learn how to enrol in self-serve password reset.