Moving to one MEMBER CARD® debit card

Having only one MEMBER CARD debit card for all your accounts and one set of login credentials for all your online banking access will simplify how you bank with us.

Instead of having to remember multiple access numbers and passwords, you will be able to use the same credentials to log into all your online and mobile banking and access all your Vancity financial accounts.
Having only one card will also make everyday banking easier as you’ll only need to monitor one card for fraud and unauthorized transactions. It will also help us better protect your personal and financial information from identity theft, fraud, and other security risks.

We recognize that this change affects your everyday banking, and we’re committed to helping you with this transition. Please connect with one of our advisors to receive one-on-one, personalized support to help you navigate this change and meet your financial needs.

If the card noted to remain active is the one you wish to keep, no further action is required.  For more information about some of the services available on your MEMBER CARD debit card, please refer to the “Setting up my card” section below.

If you’d like to choose a different card, please contact us before the date indicated on your notification at 604-648-4816 or toll-free at 1-844-648-4816.

Please destroy the cancelled card.

If you use Interac e-Transfer® services, the contacts and history from your cancelled card will not be automatically merged with the card that’s remaining active. You may need to transfer your Interac e-Transfer contacts and save a digital copy of your transaction history by accessing Online Banking using a desktop computer (Note: this feature isn’t available on our Vancity mobile app.)

If you don’t have access to the cards listed in your notification, please contact us to let us know before the date indicated on your notification at 604-648-4816 or toll-free at 1-844-648-4816.

Once you’ve contacted us, we can issue a replacement card for you. This replacement card will be the one you’ll use to access your funds at ATMs or for point-of-sale (POS) transactions.

We’re moving to a new, enhanced system that will no longer support the use of multiple cards or multiple logins tied to one person. This new system will offer a range of improved features, including further enhancing security, easier access to your account, and a more user-friendly platform.

Adding your card to Google Pay^® or Apple Pay^® means there’s no need to dig for your wallet. You can pay with your phone or smartwatch wherever contactless payments are accepted.

• Learn how to set up your card for Apple Pay
• Learn how to set up your card for Google Pay

Online Banking alerts provide another layer of security to your online banking experience. With our free alerts, we automatically send you an email and/or a text message to your mobile phone to alert you of certain changes to your account made through Online Banking.

Learn how to set up Online Banking alerts here.

Whether on a desktop computer, your mobile app, or over the phone—you can do your day-to-day banking when you want, where you want. Here’s how to set up online or telephone banking.

If you manage multiple accounts, creating nicknames for them makes it easier for you to identify accounts quickly through Online Banking on your computer, via your mobile app, or at a Vancity ATM.

Once logged in to Online Banking, go to “My accounts” using the left-hand navigation and select “Rename an account.”

We offer a self-service where you’re able to reset your own password if you ever forget it. Learn how to enroll your MEMBER CARD debit card for self-serve password reset here.

If you use Interac e-Transfer services, the contacts and history from your cancelled card won’t be automatically merged with the card that’s remaining active. You may need to transfer your Interac e-Transfer contacts and save a digital copy of your transaction history by accessing Online Banking through a desktop computer before your card is cancelled.