Moving to one MEMBER CARD® debit card

Having only one MEMBER CARD debit card for all your accounts and one set of login credentials for all your online banking access will simplify how you bank with us.

Instead of having to remember multiple access numbers and passwords, you will be able to use the same credentials to log into all your online and mobile banking and access all your Vancity financial accounts.
Having only one card will also make everyday banking easier as you’ll only need to monitor one card for fraud and unauthorized transactions. It will also help us better protect your personal and financial information from identity theft, fraud, and other security risks.

We recognize that this change affects your everyday banking, and we’re committed to helping you with this transition. Please connect with one of our advisors to receive one-on-one, personalized support to help you navigate this change and meet your financial needs.

If the card noted to remain active is the one you wish to keep, no further action is required.  For more information about some of the services available on your MEMBER CARD debit card, please refer to the “Setting up my card” section below.

You may also receive an online banking notification that will have no card details or call to action date. This is to allow self-service to choose the card you want to remain open. A member of our team will be calling you to assist you with your options.

To minimize disruption, we are notifying members and applying this change in waves via letters, secure online banking messages, and phone calls. Some notifications will include a call-to-action date, indicating when your cards need to be consolidated. Our goal is to notify you in advance so you have time to inform us on which card you would like to keep, ask questions, or adjust your card settings as needed.

If you use online banking, just let us know which card you’d like to keep active by completing this form before the date indicated on your notification. We’ll process your request and cancel the other cards within seven business days.

Please destroy the cancelled card.

If you use Interac e-Transfer® services, the contacts and history from your cancelled card will not be automatically merged with the card that’s remaining active. You may need to transfer your Interac e-Transfer contacts and save a digital copy of your transaction history by accessing Online Banking using a desktop computer (Note: this feature isn’t available on our Vancity mobile app.)

If any of the cards being cancelled are used to access CRA sign-in services, you’ll need to contact CRA to update your login information. Here are details on how to change your sign-in option with CRA.

If you don’t have access to the cards listed in your notification, please contact us to let us know before the date indicated on your notification at 604-648-4816 or toll-free at 1-844-648-4816.

Once you’ve contacted us, we can issue a replacement card for you. This replacement card will be the one you’ll use to access your funds at ATMs or for point-of-sale (POS) transactions.

We’re moving to a new, enhanced system that will no longer support the use of multiple cards or multiple logins tied to one person. This new system will offer a range of improved features, including further enhancing security, easier access to your account, and a more user-friendly platform.

Adding your card to Google Pay^® or Apple Pay^® means there’s no need to dig for your wallet. You can pay with your phone or smartwatch wherever contactless payments are accepted.

• Learn how to set up your card for Apple Pay
• Learn how to set up your card for Google Pay

Online Banking alerts provide another layer of security to your online banking experience. With our free alerts, we automatically send you an email and/or a text message to your mobile phone to alert you of certain changes to your account made through Online Banking.

Learn how to set up Online Banking alerts here.

Whether on a desktop computer, your mobile app, or over the phone—you can do your day-to-day banking when you want, where you want. Here’s how to set up online or telephone banking.

If you manage multiple accounts, creating nicknames for them makes it easier for you to identify accounts quickly through Online Banking on your computer, via your mobile app, or at a Vancity ATM.

Once logged in to Online Banking, go to “My accounts” using the left-hand navigation and select “Rename an account.”

We offer a self-service where you’re able to reset your own password if you ever forget it. Learn how to enroll your MEMBER CARD debit card for self-serve password reset here.

If you use Interac e-Transfer services, the contacts and history from your cancelled card won’t be automatically merged with the card that’s remaining active. You may need to transfer your Interac e-Transfer contacts and save a digital copy of your transaction history by accessing Online Banking through a desktop computer before your card is cancelled.

Vancity is a Sign-In Partner with the Interac Sign-in service.

If you have previously set up Interac Sign-In service with CRA on the card being cancelling, you will need to:

• Update your card number in CRA before your card is cancelled via self-service or
• Call CRA directly to update your card over the phone

More details can be found here: https://www.canada.ca/en/revenue-agency/services/e-services/cra-login-services/help-cra-sign-in-services/sign-in-partners.html

We recommend keeping the card you’re currently using for:

• Point-of-sales and ATM transactions
• Logging into online banking

Keep the card that’s currently connected to your online banking.

• Keeping the card with active online banking means you won’t need to reset your login credentials, Canada Revenue Agency (CRA) access, or transfer your Interac e-Transfer® contacts and history.
• We can also update this card’s access to your preferred chequing and savings accounts so you can use it for point-of-sale purchases and ATM transactions.
• You can update your card by visiting your nearest branch, or by calling 604-648-4816 (toll-free 1-844-648-4816).

Our goal is to ensure you have one debit card that works for:

• Purchases (point-of-sale)
• ATM transactions
• Online banking

As of January, most members can access all their Vancity accounts at any Vancity ATM.

By using one card you can:

• Access multiple Vancity accounts at the ATM.
• Select a primary  chequing and savings account for your point-of-sale purchases

If you organize your spending across multiple accounts:

• Simply transfer funds from other chequing accounts into your primary one (linked to your before making a purchase.
• Transfers are quick, free, and easy via online or mobile banking.
• Need help tracking your spending?
  Try our free Budget Planner and Expense Tracker.

Choose the card that has the most active Interac e-Transfer contacts and is also used for authentication when accessing CRA sign-in services.

• Tip: You can save your Interac e-Transfer data before switching cards. Learn how to export your contact list. (Manual re-entry is required.)

If your card is closed before you save the list, simply contact us to request a  copy of your contacts and Interac e-Transfer history.

We understand moving to one debit card per member may feel like a disruption to the way you’ve been banking with us, especially if you’ve been using different cards to help you separate personal from joint spending.  We’re committed to helping you with this transition. Please connect with one of our advisors to receive one-on-one, personalized support to help you navigate this change and meet your financial needs.

We know change isn’t always easy, especially when it affects something as personal as your everyday banking. If you need help adjusting or want to talk through the best setup for your needs, we’re here to help. Contact us by visiting your nearest branch, or by calling  604-648-4816 (toll-free at 1-844-648-4816).