How can I transfer my INTERAC e-Transfer contacts from one card to another?

Did you know?

Your Interac e-Transfer recipients/contacts are tied to a specific MEMBER CARD debit card. This means that if you ever lose or cancel a card, the contacts that you’ve saved in your Interac e-Transfer Profile associated with that card will also be lost.

If you ever need to transfer your contacts from one card to another, follow the steps below.

1. Log into Online Banking using the card you will not keep.
  Account summary page

 

2. From the Account Summary page in Online banking, select “Transfer Money” from the left hand menu.

 

3. Select “My Contacts” from the sub menu on the left hand side under “Add/Delete Recipients”.
4. On this page, you can see your Contacts.

5. IN BROWSER, click the 3 dots on the right side of your contact and edit contact. Click on the “print page icon” and either save as a PDF or print the page for your files

6. Log out of your Online Banking session by clicking on the Logout link on the top-right corner of the page.
7. Now log into Online Banking again using the card you are planning on keeping.
  Account summary page

 

8. From the Account Summary page in Online banking, select “Transfer Money” from the left hand menu.

 

9. Select “My Contacts” from the sub menu on the left hand side under “Add/Delete Recipients”.
10. On the Contacts page, select ‘Add Contact” from the menu near the top of the page.
11. Use the contact information you printed or saved in step 5.

12. Complete all the information on the form and select whether you want to send the Interac e-Transfer notifications by email, text or both.

13. Choose a security question that will be familiar to you and the sender.

14. Click Continue to finish the task.

1. Open the Vancity mobile app.

2. Log in using the card you will not keep.

2. Press the Interac e-Transfer tile on the home screen of the app.
3. Press on Settings.
4. Press on Manage Contacts.
5. You will see your Contacts.

6. You can manually write them down or screen shot them and keep them in a safe place.

7. Logout of this session by clicking on Logout within the app.
8. Now log in again using the card you are planning on keeping.
9. Press the Interac e-Transfer tile on the home screen of the app.
10. Press on Settings.
11. Press on Manage Contacts.
12. Press ‘Add Contacts’
13. Use the information you wrote down in step 6.

14. Complete all the information on the form.

15. Choose a security question that will be familiar to you and the sender.

16. Click Add Contact to finish the task.

  • Was this article helpful?
  • Yes   No

Do you still need help?

Search

Call us