How do I cancel an Interac e-Transfer?

Follow these steps to cancel any sent e-Transfers.

There are two specific cases where members will not be able to cancel an e-Transfer.

  1. Cancel a Send Money transaction to a member that has set up Autodeposit while the e-Transfer is pending deposit
  2. Cancel a fulfillment of Request Money transaction pending deposit.

Steps to follow

  1. Log in to online or mobile banking and navigate to Transfer Money on the left menu.
  2. Select View/Resend/Cancel Pending Transfers
  3. Click ‘Cancel Pending Transfers’ on the page displayed
  4. Click ‘Continue’ to confirm.
  5. A “Success” message will appear on the next screen.

  1. Open the Vancity Mobile app.
  2. Select the Interac e-Transfer tile on the home screen of the app.
  3. Login with your password if prompted
  4. Select “Send Money”
  5. Select “Pending”
  6. Press the red delete icon to the right of the e-transfer

  7. Press “Confirm” to confirm.

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