How do I cancel an Interac e-Transfer?
Follow these steps to cancel a sent e-Transfer.
You can cancel most e-Transfers, but there are two cases where cancellation is not possible:
- Send Money transactions to a member who has Autodeposit enabled while the e-Transfer is pending deposit
- Request Money transactions that are pending deposit after you have fulfilled the request
Steps to follow
- Log in to Online Banking.
- From the left menu, select ‘e-Transfers’.
- Under Transfer history (default view), select ‘Sent’.
- Find the transfer you want to cancel and click ‘Cancel’ on the right side.
- A success message will appear, and the transfer details will show as Cancelled.
- Open the Vancity Mobile App.
- Tap the Interac e-Transfer tile on the home screen.
- Log in with your password, if prompted.
- Under Transfer history (default view), select ‘Sent’.
- Find the transfer you want to cancel and tap the red delete icon on the right.
- Tap ‘Confirm’ to complete the cancellation.
