What are e-Transfer safe practices?

If Vancity makes Interac e-Transfer Services available to you and you use the Interac e-Transfer Services, you acknowledge and agree to use safe e-Transfer practices as follows.

What you should and shouldn’t do as the Interac e-Transfer sender:

Don’ts:

  • Don’t include the answer in your Interac e-Transfer Question.
  • Don’t share the answer to your Interac e-Transfer Question via email or text or on social media.
  • Don’t give hints through the Interac e-Transfer Question itself.
  • Don’t reuse the same Interac e-Transfer Question and Answer for multiple recipients.
  • Don’t share your devices that access your Accounts and don’t use shared devices to access your Accounts.
  • Don’t respond to a Request Money Transaction until you have verified the Third Party making the request is the actual intended recipient. Contact them in a different way to confirm whether they are your intended recipient.

Do:

  • Verify your intended recipient’s actual email or SMS contact number before sending funds. Contact them in a different way to confirm whether they are your intended recipient and that the email or SMS contact number are really theirs.
  • Create a unique Interac e-Transfer Question that only you and the recipient will know. Avoid common words, passwords you use for other websites, or answers that are easy to guess by someone looking at your social media profile.
  • Only share the answer to your Interac e-Transfer Question with the intended recipient over a secure method of communication, such as over the phone.
  • e-Transfer only to people or businesses you trust.
  • Consider using two-factor authentication for your email account.

What you should and shouldn’t do as the Interac e-Transfer recipient:

Don’ts:

  • Don’t create weak Account passwords that anyone can easily guess.
  • Don’t share your passwords with anyone or use the same password for all your Accounts.
  • Don’t suggest multiple senders use the same Interac e-Transfer Question and Answer.

Do:

  • Register for Interac e-Transfer Auto Deposit to have money automatically deposited without answering a security question.
  • Create strong and unique passwords to protect your Accounts, including your email and social media account profiles.
  • Be extra cautious if the e-Transfer is unexpected. If it comes from someone you don’t know, or you aren’t owed any money, don’t reply or click any links. If the e-Transfer message seems to come from someone you know and trust, contact them in a different way to confirm whether the e Transfer is real. If you suspect someone has cracked your password or if you suspect any loss, theft, or unauthorized use of your Account, contact Vancity immediately in person or by telephone.

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