How do I access my Visa card information through the Manage my Visa card website?

The Manage my Visa card website can be found in a few ways:

1) On any page of vancity.com: In the upper right corner, hover over ‘Login to Online Banking’ and select ‘Manage my Visa card’ from the drop-down menu
2) Using any web browser: Navigate directly to Manage my Visa card (creditcards.vancity.com)

Note: the Google Chrome browser works better than Internet Explorer

Yes. Your Visa account information is only available to you when logging in with your username and password.  An enhanced security feature requires a verification code sent to the e-mail address registered on your Visa account.  You will need to enter this code upon your first login, during registration, and when using the “forgot username, password, or account locked” process.

Note: If you’re logged in but inactive for 15 minutes, you’ll be logged out automatically.

If using a shared device, please remember to ensure you log out and close your browser when you are done.

Only Primary Cardholders and Account Administrators can activate their cards online through Manage my Visa card. Authorized Users must call in to activate their card. Learn more about how to activate your enviro Visa card.

Note: Your email address will need to be on file in order to receive the verification code that will be used to register your card. If you do not have an accurate e-mail on file call Card Services 24/7 at 604-877-4999 and toll-free at 1-800-611-8472 to confirm your e-mail address is accurate and to update as needed.

Navigate to Manage my Visa card and enter the following information:

1. Your 16-digit Visa card number
2. The personal account information e.g. full name, date of birth,  postal code, name on the card, phone number.
3. Create a username and password
4. Confirm the email address where the verification code will be sent.
5. Enter the verification code that will be sent to your email address on file. The verification code is valid for 30 minutes.
6. Your registration will be confirmed, and you can now log in.

Once you’ve completed your registration you will receive an e-mail confirming your registration

Some common errors could include:

1. The personal information you entered; does not match the information we have on file for you. For example, if you to have a different phone number.
2. You have not entered the information in the format that is required
3. First name – only include your first name not your middle
4. Date of Birth – MM/DD/YYYY date format. Note you need to enter 2 digits for the month e.g. for February you would enter 02 not just 2
5. Postal code
6. Phone number – Requires a 10-digit number. Format: XXXXXXXXXX

Note: Only Primary cardholders and Account Administrators will be able to access Manage my Visa card. Authorized users will still be able to call Card Services 24/7 at 604-877-4999 and toll-free at 1-800-611-8472 to access their own account information. If you’re an Authorized User and a Vancity member with a personal credit card, you can also link your credit card information to your personal online banking account. Learn more.

Navigate directly to the Manage my Visa card website (creditcards.vancity.com)

If you haven’t logged in before: use the steps above to register your account

If you have logged in before: enter your username and password and click Log in. As an enhanced security feature, you may need to enter a verification code if Manage my Visa card does not recognize you. This will be sent to the email address on your account.

If you’ve forgotten your username, password, or your account is locked,  click “Forgot username, password, or account locked?”

1. Click on “Forgot username, password or account locked?”
2. Enter your 16-digit Visa card number
3. Enter your personal account information,
4. Confirm that the e-mail address that displays is correct.
5. Click on “send code”. A verification code will be sent to the e-mail address on file.
6. Enter the verification code that was sent to your e-mail address (the verification code is valid for 30 minutes)

Check your junk mail and/or spam folder to ensure that the e-mail is not there.

Call Card Services 24/7 at 604-877-4999 and toll-free at 1-800-611-8472 to confirm your e-mail address is accurate and to update as needed.

Call Card Services 24/7 at 604-877-4999 and toll-free at 1-800-611-8472 to confirm your email address is accurate, and to update as needed.

Primary Cardholders and Account Administrators have access to :

• The current balance, available credit, and a visual graphic representing the amount of your credit limit that has been used.
• A simplified account summary that includes payment due date, and minimum payment due.
• All pending and posted transaction details for the current period, as well as 13 months of previous statements. Here transaction details can also be downloaded in various formats.
• Reward points balance for posted transactions and a link to the rewards website where they can redeem points
• Statements which can be viewed online or downloaded as PDFs (eStatements) for up to 24 months. The statement will display detailed account, balance, and payment details
• Account Settings under ‘Manage profile’ which include: updating statement delivery options, address, e-mail, and password

Note: Only Primary cardholders and Account Administrators will be able to access Manage my Visa card. Authorized users will still be able to call Card Services 24/7 at 604-877-4999 and toll-free at 1-800-611-8472 to access their own account information. If you’re an Authorized User and a Vancity member with a personal credit card, you can also link your credit card information to your personal online banking account. Learn more.

Current balance (1) – the amount you currently owe on the enviro Visa card account. Includes posted transactions only and does not include pending transactions

Available credit (2) – the amount available for use on your enviro Visa card account.

I want to…dropdown menu (3) – Choose from a variety of actions including ‘View transaction history’, ‘Activate’, ‘Change Pin’, ‘View requests’, ‘Access secure messages’, ‘View statements’

Payment due date (4) – the date by which we must receive at least the minimum payment every statement period.

Minimum payment (5)– the minimum amount the Primary Cardholder and Account Administrator must pay by the payment due date every statement period. If you have a past due amount, you’ll need to pay your minimum payment and past due amounts to keep your account in good standing.

Statement preferences (7)– Want to go-paperless to reduce your carbon footprint? Learn more about updating your statement preferences.

Rewards balance (8)– Displays your enviro Visa rewards point balance

Explore your rewards (9)– This link will take you to the Vancity rewards site. Please note the Vancity Rewards website will open in a new tab. Manage my Visa card will remain open while you browse the rewards website

Current transactions (10) – Transactions that will show on your next statement.

Pending transactions – ‘Pending transactions’ from the past seven days will appear under ‘Current transactions’. These transactions increase or decrease your available credit immediately. Once processed, they will still show under Current Transactions but will appear as approved and your current balance will be updated.

When you pre-authorize your card for a purchase (commonly done at gas stations or hotels), the pre-authorized dollar amount will appear under current transactions in pending status and will adjust your available credit immediately for up to seven days. Once the transaction is processed, the status of the transaction will show as approved and your available credit and current balance will get updated.

Approved transactions – Approved transactions that show under ‘Current Transactions’ that will appear on your next statement. In most cases, it takes a few days for a transaction to change from pending to approved.

In the Manage my Visa card website, you can:

• Activate your card (Primary cardholders only)
• Change your PIN #
• Change your address
• Change your e-mail address
• Update your statement preference
• Update your password for Manage my Visa card
• Send a secure message to Vancity Card Services to request the following updates. Learn more.

You can also send us a secure message to request the following:

1. Setup or Cancel Automatic payments
2. Ask a question about your transactions or statement
3. Update your home, mobile, business, or other phone number
4. Request a replacement card due to damage

To add an authorized user to your account you need to contact call Card Services who can be reached 24/7 at 604-877-4999 and toll-free at 1-800-611-8472.  All transactions completed by authorized users, will display under ‘Current transactions’, and on the statement.

To change your PIN # through Manage my Visa card online:
• Select “change PIN” from the drop down “I want to…” menu
• Enter your new PIN, # confirm your PIN and select ‘Submit’ to update your PIN #

To change your PIN # over the phone call Card Services who can be reached 24/7 at 604-877-4999 and toll-free at 1-800-611-8472.

See the instructions above on how to activate your card.

Primary Cardholders and Account Administrators: Once you’ve received your card in the mail, you’ll have the option to activate your card online through the Manage my Visa card website or by calling the activation phone number found in your welcome package.

Authorized users: If you’re an Authorized User, you can only activate by phone. The activation phone number found in your welcome package.

Note: To activate the “Tap to Pay feature” on your card,  your first two transactions will need to be done by inserting your card into the chip and PIN terminal. The first transaction you will need to sign for and cannot be a cash advance at an ATM. The second transaction you will need to enter your PIN. Once this has been done your card is all set up to be used by “tapping” your card.

1. Log into the Manage my Visa card website
2. Navigate to the “I want too…” menu and select ‘View transaction history.’
3. Select the statement period for which you want to download transactions.

4. On the Transaction history page, click on the ‘Download transactions’ button.

No, you will have to pay your Visa card through the standard bill payment methods available at Vancity or other Financial Institutions.

Once the payment towards your account balance is posted from the financial institution, you will see it in Manage my Visa card under ‘Current transactions’ and your available credit will increase. When the payment is processed, it will appear under ‘Posted transactions’ and your account balance will decrease.

With so many bills to keep track of, it’s easy to forget a payment. You can set up automatic payments to ensure your bills are paid on time, every time, whether you remember them or not.  Learn more about setting up an automatic bill payment Vancity automatic bill payments.

For all eligible enviro Visa cardholders with rewards, you can see your total points balance on the home page,  once you log in to Manage my Visa card. To redeem points, select ’Explore your rewards’.

Under Transaction history, any transactions that earn points will display the accrued value below the dollar amount.

You can also view your rewards balance on your statement in the right-hand column under “Vancity Rewards”

Please note the Vancity Rewards website will open in a new tab.

To redeem points, log in to Manage my Visa Card and select

Please note the Vancity Rewards website will open in a new tab.

Learn more about Vancity rewards.

Learn more about redeeming your Vancity Rewards points

When you select ‘Explore your rewards’ on the Manage my Visa card website, the Vancity Rewards website will open in a new window. If you don’t see the rewards website, it may be because you have a pop-up blocker set up in your web browser. You’ll need to disable the blocker before you can access the rewards website.

How to update pop-up seettings for the following web browsers

Chrome

To disable the pop-up blocker in Chrome:

1. Open Chrome and select the three vertical dot menu button in the top-right corner
2. Choose Settings and expand Advanced options
3. Click on Privacy and Security
4. Select Pop-ups and redirects
5. Switch toggle to ensure it is off and not blocking pop-ups
6. In the Pop-ups section, under Allow, click Add and enter the web address you want to allow pop-ups for. The Vancity Rewards website is https://rewards.vancity.com

Safari

To disable the pop-up blocker in Safari:

1. Visit the website you would like to block or allow in Safari. The Vancity Rewards website is https://rewards.vancity.com
2. Select Safari and Preferences
3. Select Websites at the top of the window and Pop-up Windows
4. The website should be listed where you can select one of the following in the drop-down menu: Block and Notify, Block and Allow. Block and Notify will give you the option to allow a pop-up as soon as it has been blocked.

For newer versions of Mac OS, use these instructions:

1. Open Safari and select Preferences and Website from the top of the website
2. Select Pop-Up Windows
3. Use the When visiting other websites drop-down menu to select one of the following: Block and Notify, Block and Allow. Block and Notify will give you the option to allow a pop-up as soon as it has been blocked.

Firefox

To disable the pop-up blocker in Firefox:

Option 1: When you want to allow a currently blocked pop-up

1. Open Firefox and look for the yellow bar at the top of the website
2. Click Preferences, then Allow pop-ups for [address of website] (if available) or Show [address of pop-up]. The Vancity Rewards website is https://rewards.vancity.com
3. Close the window. Changes automatically save.

Option 2: When you want to allow future pop-ups

1. Open Firefox and select the menu button from the top-right corner and Content Blocking
2. Under Permissions, next to Block pop-up windows, click Exceptions…
3. Enter the web address that you want to unblock under Address of website. The Vancity Rewards website is https://rewards.vancity.com
4. Click Allow and Save Changes

Note: To open content after disabling or configuring the pop-up blocker, you may need to refresh the page.

Internet Explorer

To disable the pop-up blocker in Internet Explorer:

1. Open Internet Explorer and select the Tools button from the top-right corner and Internet options
2. Click on the Security tab
3. Click on Restricted Sites and Sites
4. Click on the web address that you want to unblock under Websites and select Remove. The Vancity Rewards website is https://rewards.vancity.com

Yes, you can add multiple enviro Visa cards to the same login if you are a Primary Cardholder.

If you’re the Primary Cardholder or Account Administrator of multiple cards, you can add additional card to your existing log in. . The card you are adding must be that of a Primary cardholder or Account Administrator.   When creating your login, you should first register with the card you use most often to set it as your default card.

Note: You cannot change your default card.

Here are the steps to add additional cards to your log in.

1. Log in to Manage my Visa card
2. Choose the “My accounts” drop-down from the top right-hand corner
3. Click Add an account
4. Enter your card number and follow the prompts.
5. Click Continue

Once your card has been added to your account it will appear in the “my account” selector located in the top right-hand corner of the Manage my Visa card page.

To view another card that you’ve registered to your login, select “My accounts” drop-down from the top right-hand corner Here you can see additional cards linked to your log in. Select any card, to view more details.

To remove an account from your view:

1. Select the “I want too…” drop down menu and select “Remove this account”. Note: You must be on the account you would like to remove.
2. A message will appear, displaying the last 4 digits of the card number. Click “Confirm” to remove this account.

For general Manage my Visa card website inquiries: Call Card Services toll-free at 1-800-611-8472 or send a secure message through Manage my Visa card website.

For help logging into Manage my Visa card website: Call us toll-free at 1-888-877-4543.

For help with lost or stolen cards: Call us immediately toll-free at 1-877-926-7744 if you’re in Canada or the US to report it.