How do I access my Visa card information through the Manage my Visa card website?

The Manage my Visa card website can be found in two ways:

On any page of vancity.com In the upper right corner, hover over the ‘Log in’ drop-down menu and select ‘Manage my Visa card’.
Using any web browser Navigate directly to the Manage my Visa card website (creditcards.vancity.com)

Yes. Your Visa account information is protected and accessible only when you log in with your username and password. For added security, we use a verification code sent to the email address registered on your account. You’ll need to enter this code during your first login, when registering your account, and when using the ‘Forgot username, password, or account locked’ process.

Only Primary Cardholders and Account Administrators can activate their cards online through the Manage my Visa card website. Authorized Users must call in to activate their card. Learn more about how to activate your enviro Visa card.

Note: Your email address must be on file to receive the verification code required for registration. If your email is missing or incorrect, call Card Services 24/7:

Common reasons for registration errors include:

Navigate directly to the Manage my Visa card website (creditcards.vancity.com)

If you haven’t logged in before: Use the steps above to register your account.

If you have logged in before: Enter your username and password and click ‘Log in’.

As an enhanced security feature, you may need to enter a verification code if Manage my Visa card does not recognize you. This will be sent to the email address identified on your account.

If you’ve forgotten your username or password, or your account is locked, follow these steps:

1. Check your email folders: Look in your junk or spam folder to ensure the email wasn’t filtered there.
2. Verify your email address: If you still haven’t received the code, call Card Services 24/7 to confirm or update your email address:

• • 604-877-4999 (local)
  • 1-800-611-8472 (toll-free)

Call Card Services 24/7 to confirm or update your email address on file:

Primary Cardholders and Account Administrators have access to:

Learn more.

Current balance (1) – The amount you currently owe on the enviro Visa card account. Includes posted transactions only and does not include pending transactions

Available credit (2) – The amount available for use on your enviro Visa card account.

I want to…dropdown menu (3) – Choose from a variety of actions including ‘View transaction history’, ‘Activate’, ‘Change Pin’, ‘View requests’, ‘Access secure messages’, ‘View statements’.

Payment due date (4) – The date by which we must receive at least the minimum payment every statement period.

Minimum payment (5)– The minimum amount the Primary Cardholder and Account Administrator must pay by the payment due date every statement period. If you have a past due amount, you’ll need to pay your minimum payment and past due amounts to keep your account in good standing.

Statement preferences (7)– Want to go-paperless to reduce your carbon footprint? Learn more about updating your statement preferences.

Rewards balance (8)– Displays your enviro Visa rewards point balance

Explore your rewards (9)– This link will take you to the Vancity rewards site. Please note the Vancity Rewards website will open in a new tab. The Manage my Visa card website will remain open while you browse the rewards website.

Current transactions (10) – Transactions that will show on your next statement.

Pending transactions – ‘Pending transactions’ from the past seven days will appear under ‘Current transactions’. These transactions increase or decrease your available credit immediately. Once processed, they will still show under ‘Current Transactions’ but will appear as approved and your current balance will be updated.

When you pre-authorize your card for a purchase (commonly done at gas stations or hotels), the pre-authorized dollar amount will appear under current transactions in pending status and will adjust your available credit immediately for up to seven days. Once the transaction is processed, the status of the transaction will show as approved and your available credit and current balance will get updated.

Approved transactions – Approved transactions that show under ‘Current Transactions’ that will appear on your next statement. In most cases, it takes a few days for a transaction to change from pending to approved.

In the Manage my Visa card website, you can:

• Activate your card (Primary cardholders only)
• Change your PIN #
• Change your address
• Change your e-mail address
• Update your statement preference
• Update your password for Manage my Visa card
• Send a secure message to Vancity Card Services to request the following updates. Learn more.

You can also send us a secure message to request the following:

1. Setup or Cancel Automatic payments
2. Ask a question about your transactions or statement
3. Update your home, mobile, business, or other phone number
4. Request a replacement card due to damage

To add an authorized user to your account you need to contact call Card Services who can be reached 24/7 at 604-877-4999 and toll-free at 1-800-611-8472.  All transactions completed by authorized users, will display under ‘Current transactions’, and on the statement.

To change your PIN # through the Manage my Visa card website:

• Select ‘Change PIN’ from the drop down ‘I want to…’ drop-down menu
• Enter your new PIN, # confirm your PIN and select ‘Submit’ to update your PIN #

To change your PIN # over the phone call Card Services who can be reached 24/7 at 604-877-4999 and toll-free at 1-800-611-8472.

Primary Cardholders and Account Administrators: Once you’ve received your card in the mail, you can activate it online through the Manage My Visa card website or by calling the activation phone number provided in your welcome package.

1. Log into the Manage my Visa card website.
2. Navigate to the ‘I want to…’ drop-down menu and select ‘View transaction history’.
3. Select the statement period for which you want to download transactions.
4. On the Transaction history page, click on the ‘Download transactions’ button.

No, you will have to pay your Visa card through the standard bill payment methods available at Vancity or other Financial Institutions.

Once the payment towards your account balance is posted from the financial institution, you will see it in the Manage my Visa card website under ‘Current transactions’ and your available credit will increase. When the payment is processed, it will appear under ‘Posted transactions’ and your account balance will decrease.

With so many bills to keep track of, it’s easy to forget a payment. You can set up automatic payments to ensure your bills are paid on time, every time, whether you remember them or not. Learn more about setting up an automatic bill payment Vancity automatic bill payments.

For all eligible enviro Visa cardholders with rewards, you can see your total points balance on the home page,  once you log in to the Manage my Visa card website. To redeem points, select ’Explore your rewards’.

Under Transaction history, any transactions that earn points will display the accrued value below the dollar amount.

You can also view your rewards balance on your statement in the right-hand column under ‘Vancity Rewards’.

Please note the Vancity Rewards website will open in a new tab.

To redeem points, log in to the Manage my Visa card website and select ‘Explore your rewards’ to access the Vancity Rewards website. Please note the Vancity Rewards website will open in a new tab.

Learn more about Vancity rewards.

Learn more about redeeming your Vancity Rewards points.

When you select ‘Explore your rewards’ on the Manage My Visa card website, the Vancity Rewards site opens in a new window. If it doesn’t appear, your pop-up blocker may be preventing it. You’ll need to allow pop-ups for the rewards site.

How to update pop-up settings for the following web browsers:

Chrome

Yes, if you are a Primary Cardholder, you can add multiple enviro Visa cards to the same login.

To view another card you’ve registered to your login:

To remove an account from your view:

• For general inquiries about the Manage My Visa card website: Call Card Services toll-free at 1-800-611-8472 or send a secure message through the Manage My Visa card website.
• For help logging in to the Manage My Visa card website: Call us toll-free at 1-888-877-4543.
• For lost or stolen cards: Call us immediately toll-free at 1-877-926-7744 if you’re in Canada or the U.S. to report it.