What is Vancity Rewards?

If you’ve chosen an enviro Visa card with the Vancity Rewards option, you’ll earn points for every purchase you make with your Visa card.

Eligible enviro Visa cards include:

• enviro Visa Classic card with Vancity Rewards (with regular or low interest rate)
• enviro Visa Gold card with Vancity Rewards (with regular or low interest rate)
• enviro Visa Infinite* card  
• enviro Visa Infinite Privilege* card 
• enviro Visa Business card
• enviro Visa Infinite Business* card

You can earn Vancity Rewards points by using your eligible enviro Visa card for everyday purchases and your monthly recurring bill payments. Vancity Rewards gives you the flexibility to redeem points for what you love, whether it’s cash back^‡, travel, charitable donations or, gift cards. You can even use your points to make a payment towards your enviro Visa account balance. 

If you have an enviro Visa Gold card, you’ll also earn bonus reward points on your first purchases and on your card’s anniversary. If you have an enviro Visa Business card, you’ll also earn bonus reward points when you spend at least $1,000 in each statement cycle.

Find more information on the Vancity Rewards Website for more information about your card specific rewards. 

The amount of points you earn each year depends on which enviro Visa card you have and how much you spend. View the table below to learn more.

enviro Visa cards for personal use

enviro Visa Classic card	enviro Visa Gold card	enviro Visa Infinite* card	enviro Visa Infinite Privilege* card
Card options
Regular or low interest rate plus rewards	Regular or low interest rate plus rewards	With rewards	With rewards
Point earn rate
Earn 1 point  for every $2 spent	Earn 1 point  for every $1 spent	Earn 2.5 points for every $1 spent on groceries1 Earn 5 points for every $1 spent on public transit and ferries1 Earn 10 points for every $1 spent at select local businesses  Earn 1.25 points for every $1 spent on all other purchases	Earn 3 points for every $1 spent on groceries1  Earn 5 points for every $1 spent on public transit and ferries1  Earn 10 points for every $1 spent at select local businesses  Earn 1.5 points for every $1 spent on all other purchases
Bonus points
N/A	✓ 2,500 bonus points on your first purchase ($25 rewards value) ✓ 3,500 bonus points on your card’s anniversary ($35 rewards value)	N/A	N/A
Bonus points for booking travel
Earn double the number of points when you use your enviro Visa card to book travel through the Vancity Rewards website or by calling us at 1-866-661-3377.

enviro Visa cards for business use

enviro Visa Business card	enviro Visa Infinite Business* card
Card options
With rewards	With rewards
Point earn rate
Earn 1 point for every $1 spent on office supplies1  Earn 2.5 points for every $1 spent on public transit, ferries, buses, taxi, rail and parking1   Earn 0.5 points for every $1 spent on all other purchases	Earn 2.5 points for every $1 spent on office supplies1  Earn 2.5 points for every $1 spent on public transit, ferries, buses, taxi, rail and parking1   Earn 10 points for every $1 spent at select local businesses   Earn 1.25 points for every $1 spent on all other purchases
Bonus points
✓ 1,000 points when you spend $1,000 or more in each statement period ($10 rewards value)2	N/A
Bonus points for booking travel
Earn double the number of points when you use your enviro Visa card to book travel through the Vancity Rewards website or by calling us at 1-866-661-3377.

The Vancity Rewards terms and conditions are available at vancity.com/VisaAgreements. Please note it’s the responsibility of the enviro Visa cardholder to fully review the terms and conditions. Vancity will not be held responsible for any omissions or misinterpretations.

You can redeem your Vancity Rewards points for cash back, travel, charitable donations and gift cards.

Cash back
Pay off your card or reach your financial goals sooner. Redeem your points to make a payment towards your enviro Visa card account balance or Vancity mortgage, boost your retirement or savings account, and more.

Travel
Travel farther with more travel reward options. Choose from flights, hotels, car rentals, and vacation packages.

Charity
Support what matters to you. Redeem your points to donate to a select charity and we’ll send you a tax receipt.

Gift cards
Find the perfect gift card for any occasion. Choose from over sixty gift card options.

To view all our cash back, travel, charity and gift card options, visit rewards.vancity.com.

You can redeem your Vancity Rewards points online or over the phone.

Online: Log into the Manage my Visa card website, select ‘Explore your rewards’ to access the rewards website.

Phone: Call the Vancity Rewards Service Centre toll-free at 1-866-661-3377. They’re available:

• Cash back and charity support – 24 hours a day, 7 days a week
• Travel and gift card support – 6 am to 6 pm Pacific Time, 7 days a week
• Cruises and vacation packages support – 5 am to 3 pm Pacific Time, Monday to Friday

Learn more about how to redeem your Vancity Rewards points.

Minimum redemption amounts start at 2,000 points ($20 rewards value) for some cash back options and charity and 2,500 points ($25 rewards value) for gift cards.

Processing and delivery timelines vary depending on the type of Vancity Rewards redemption. Please see the table below for more details.

There could be a few reasons why you’re not able to redeem your points at this time. For example, it could be related to the status of your Vancity Visa account. For assistance, please call Card Services at 604-877-4999 or toll-free 1-800-611-8472.

Yes. If you’re the Primary Cardholder of more than one Vancity Visa account and each account is in good standing, you can transfer points between them by calling 1-800-611-8472. These accounts must be under the same Primary Cardholder. For example, if you have an enviro Classic Visa card and enviro Gold Visa card, you can consolidate points from both rewards accounts into one.

No. Primary cardholders can only transfer points between their own Vancity Visa accounts. For example, you can’t transfer points from your account to your sister’s account if she is the Primary Cardholder of a different Vancity Visa account.

Cardholders cannot transfer points between Vancity Visa and Vancity Community Investment Bank Visa card accounts.

No. Points earned through other reward programs, credit card companies, banks or credit unions can’t be transferred to Vancity Rewards.

Keep track of your Vancity Rewards points balance by:

• Logging into:
  • the Manage my Visa card  website at creditcards.vancity.com
  • Vancity online banking at vancity.com (for members with a personal use card only)
  • the Vancity Rewards website at rewards.vancity.com
• Checking your monthly enviro Visa card statement
• Visiting your community branch
• Calling the Vancity Rewards Service Centre toll-free at 1-866-661-3377

Please note that your monthly statement includes a record of your points balance up to your billing date. Any points earned after the billing date are included in next month’s statement. This billing date is subject to change without notice.

No. If you have an enviro Visa card that earns reward points, you’ll automatically be enrolled into Vancity Rewards program and will be able to redeem points over the phone.

To redeem points online, you’ll need to make sure your Visa card account is registered online on Manage my Visa card at creditcards.vancity.com.

No. Once your enviro Visa account is closed, your Vancity Rewards points are no longer valid and are cancelled immediately.

If you decide to change from a points earning Visa card to a card that does not earn points, you will have 90 days after the change was made to redeem any points you earned before the change. You cannot earn any points after the change and will lose any points that remain after the 90 day period.

An Authorized Redeemer can redeem reward points on the Primary Cardholder or Account Administrator’s behalf. They do not need to be an Authorized User.

Only Primary Cardholders, Authorized Signatories and Account Administrators can add Authorized Redeemers to the Visa account. When an Authorized Redeemer is added to the account, they are being granted permission to redeem Vancity Rewards points over the phone through the Vancity Rewards Service Centre.

How to add an Authorized Redeemer:

1. Log into Manage my Visa card at creditcards.vancity.com
2. Select ‘Explore your rewards’ from the points balance banner to access the Vancity Rewards website
3. From the menu, select ‘My profile’ from the drop down next to your profile photo
4. Select ‘Add Authorized Redeemer’
5. Complete the form to add an Authorized Redeemer
6. The Authorized Redeemer will need to call the Vancity Rewards Service Centre at 1-866-661-3377 for verification purposes before they can redeem points on your behalf. Please note the Authorized Redeemer can only redeem points over the phone and not through the rewards website.

You can also call the Vancity Rewards Service Centre at 1-866-661-3377 to add Authorized Redeemers.

If your Visa account is not in good standing or if it has been suspended, you may not be able to earn and/or redeem your reward points.

If your enviro Visa account is suspended
We may at any time suspend your account under the terms and conditions of the Vancity Credit Card Agreement, including if we suspect illegal, unauthorized or fraudulent use of the Visa Account. If your account is suspended, you will not be able to earn or redeem points during the suspension. If your account is restored, you will once again be able to earn and redeem points.

If your enviro Visa account is not in good standing
If your account is past due for 30 to 60 days, you will stop earning points but will still be able to redeem them. If your account is past due for 61 to 180 days, you will stop earning points and will not be able to redeem them. If your account is not brought back to good standing within 180 days past the due date, your account will be closed, and your points will be cancelled immediately. If you bring your Visa account back into good standing prior to it being closed, you’ll be able to start earning and redeeming points.

If the Primary Cardholder’s account is in good standing and paid for in full, someone who is authorized to deal with their estate (such as an executor) may redeem their points by calling us at 1-866-661-3377. Point redemptions must be made within 90 days of the date of the death and we may ask for additional information.

• Call the Vancity Rewards Service Centre at 604-877-4999 or toll-free 1-866-661-3377
  • Cash back and charity support – 24 hours a day, 7 days a week
  • Travel and gift cards support – 6 am to 6 pm Pacific Time, 7 days a week
  • Cruises and vacation packages support – 5 am to 3 pm Pacific Time, Monday to Friday
• Email the Vancity Rewards Service Centre at rewards@vancity.com
• Visit your community branch