Accessing Vancity Rewards
How do I access the Vancity Rewards website to redeem points?
When I select 'Redeem reward points' on the Manage my Visa card website, nothing happens. How do I access the Vancity Rewards website to redeem points?
Redeeming points for cash back
What account information do I need to redeem my Vancity Rewards points for cash back?
How does Pay with points work?
Redeeming points for travel
What type of travel can I redeem my Vancity Rewards points for?
I don’t have enough Vancity Rewards points for the full cost of my trip. Can I top up with my enviro Visa card?
Am I charged any additional fees when booking travel through Vancity Rewards?
Do I have to buy travel insurance to book travel through Vancity Rewards?
Can I earn frequent flyer miles when I book travel through Vancity Rewards?
How can I request a wheelchair or other special assistance when booking travel through Vancity Rewards?
How do I make changes to or cancel my Vancity Rewards travel reservation?
I need to travel as soon as possible. When’s the latest I can book travel through Vancity Rewards?
How will you deliver my Vancity Rewards tickets?
How will you deliver my tickets if I'm booking travel close to the travel date?
What’s the difference between my Vancity Rewards travel itinerary/booking confirmation and my e-ticket?
Why am I required to provide my passport information when I redeem points for some of the Vancity Rewards attraction and experience options?
Why can’t I proceed with my online Vancity Rewards attractions booking?
Why do I get an authorization error when I try to pay a flight in full with my enviro Visa card?
Why is there a discrepancy between flight prices with Vancity Rewards and other travel websites?
Redeeming points for charity
How do I redeem Vancity Rewards points for charitable donations?
Which charities can I donate my points to?
Redeeming points for gift cards
Which gift cards can I redeem my points for?
Can I cancel my Vancity Rewards gift card order?
What happens if my Vancity Rewards gift card order is stolen, arrives damaged or is not received?
TMVancity Rewards, enviro, enviro Gold and ExpenseGold are trademarks of Vancouver City Savings Credit Union.
*Trademark of Visa Int., used under license.
‡Vancity membership required for certain cash back rewards. Must have a Vancity deposit account to redeem for cash. Additional terms and conditions apply.