How do I access my enviro Visa account through online banking and the mobile app?

You can add your enviro Visa cards in online banking (desktop only) by following the instructions below or by calling 604-877-4999 or toll-free 1-855-611-8472.

To add your enviro Visa cards to online banking (desktop only):

1. Log in at vancity.com and have your enviro Visa card handy. If you’re the Authorized User, you’ll also need to provide some of the Primary Cardholder’s information, including postal code, home phone number and date of birth.
2. In your Account Summary, scroll down to the ‘Credit Cards’ section, select ‘Add Visa card account’ and follow the instructions on screen. When your card has been successfully linked, you’ll receive a notification.
3. When you return to the Account Summary, you’ll be able to see your enviro Visa card number and current balance.

To add your enviro Visa cards to the mobile app (latest version required):

If you want to view your enviro Visa cards in the mobile app, you’ll need to add it to online banking (desktop only) by following the instructions above. You’ll also need to update your app to the newest version after Monday, January 14, 2019 (available in the App Store or on Google Play) .

Once you’ve added your cards and updated the app, your cards will be visible in under ‘Accounts’ in the mobile app.

Yes. To view your enviro Classic Visa or enviro Gold Visa card in Vancity online banking or the mobile app (personal banking), you’ll need to log in with your MEMBER CARD® debit card number and PAC number. If you haven’t set up your online banking yet, visit your nearest community branch to get started.

If you’re not a Vancity member or you have an enviro ExpenseGold Visa card, you can view your Visa account online through the Manage my Visa card website.

There are a few reasons why you might not be able to add your enviro Visa cards to online banking:

• Your account information does not match the information provided on your enviro Visa application. For example, the phone number entered does not match the one we have on file.
• Your Visa card has already been added to someone else’s Vancity online banking, such as the Primary Cardholder’s account
• You’re trying to add an enviro ExpenseGold Visa card. You can only add enviro Classic Visa and enviro Gold Visa cards to your personal online banking

Also, members won’t see their card(s) or any information related to their Visa account if their Visa accounts aren’t in good standing or if they were removed as an Authorized User from someone’s account.

If you’re having trouble linking your enviro Visa card to online banking, contact us at 604-877-4999 or toll-free 1-855-611-8472.

If you’ve added your enviro Visa card to your online banking but do not want to see it anymore, you can unlink it by calling us at 604-877-4999 or toll-free 1-855-611-8472.

Primary Cardholders and Authorized Users of enviro Classic Visa and enviro Gold Visa cards do not have the same access to their Visa account information.

Everyone has access to:

• The current balance, available credit and credit limit

Authorized Users have access to:

• Only their pending and posted transaction details starting from January 2019 (not the transactions from other cardholders on the same account). They’ll be able to view and download transactions for up to 12 months (from the first time they make a transaction after January 2019).

Primary Cardholders have access to:

• All account information including the current balance, available credit, credit limit, statement balance, payment history and more
• All pending and posted transaction details for the past 12 months including transactions from Authorized Users on their account. They’ll be able to view and download the transactions.
• Reward points balance from the previous evening and a link to the rewards website where they can redeem points
• eStatements (desktop only) which can be viewed or downloaded as PDFs (eStatements) for up to 18 months starting in January 2019 or the first time they receive a new statement after January 2019

Not sure if you’re a Primary Cardholder or an Authorized User? Learn more about Primary Cardholders and Authorized Users.

This is the amount of points you earned during the previous statement cycle. This amount is already accounted for in the ‘Total points’ amount that appears above ‘Points earned on last statement’.

Don’t worry – your ‘Total points’ amount is accurate and includes the points earned on your last statement.

When you view your Visa account activity in online banking and the mobile app before your next billing date, the ‘Points earned on last statement’ amount will temporarily show as ‘0’ (zero). You’ll see the correct balance under ‘Points earned on last statement’ when your next statement is produced.

To view your Visa eStatements in online banking (desktop only):

1. Log into online banking at vancity.com
2. Click ‘View eStatements’ from the menu on the left side of the screen
3. Click ‘Visa Statements’ from the menu on the left side of the screen

Only Vancity members who are Primary Cardholders can view their enviro Classic Visa and enviro Gold Visa account eStatements in online banking (Personal banking for Vancity members).  eStatements are not available in the Vancity mobile app.

They’re available starting Tuesday, January 15, 2019. You will not see any eStatements from before Tuesday, January 15.

Want to go paperless? Learn how to opt-out of your paper Visa statements.

No. Sometimes a merchant submits an authorized transaction that doesn’t exactly match the posted transaction. As a result, for up to 7 days afterwards, the transaction will show in both the pending and posted transactions, and reduce the available credit for up to 4 days.

For example, if you pre-authorize a fuel purchase for $100 and only pump $40 worth of fuel:

Yes. If you want to view your enviro Classic Visa and enviro Gold cards within mobile banking, you’ll need the latest version (13.14.2) of the mobile app. You can install or update your app in the Google Play or App Store.

No, you won’t be able to view your enviro Visa account statement balance on your Apple Watch.

To pay for your enviro Visa card bill in Vancity online banking or the mobile app:

1. Review your Visa statement balance by logging into com or the mobile app and checking the Credit Cards section
2. Make sure your enviro Visa card is one of your Payees. If not, add a new Payee
3. Select ‘Pay bills’ from the menu
4. Complete the form and confirm your payment

Like any other normal bill payment, the funds will be taken from your account immediately. A few minutes later, the payment will appear as a pending transaction in online banking and your available credit will increase by the payment amount. A few days later, the payment will move from pending into posted transactions and your current balance will decrease.