How do I access my enviro Visa account through online banking and the mobile app?

Online Banking Visa Account SummaryYou can now see your enviro™ Visa* account details on the Vancity online banking website and the Vancity mobile app (Personal banking for Vancity members). This applies to enviro Classic* Visa accounts and enviro Gold™ Visa accounts only.

Note: This does not apply to enviro ExpenseGold™ Visa accounts and Vancity Community Investment Bank Visa accounts (formerly known as Citizens Bank Visa accounts) All cardholder can see their Visa account details online at the Manage my Visa card website.

When is this happening?
If you’re the Primary Cardholder on the Visa account, your enviro Visa account should automatically appear in your Account Summary starting Monday, January 14, 2019. If you don’t see your account, you can add them by calling us at 604-648-5189 or toll-free 1-855-648-5189 and we’ll be happy to help.

Linking your enviro Visa card

 

Accessing your enviro Visa account details

Account Summary

To view your enviro Visa accounts in the Account Summary:
  1. Log into Vancity online banking (Personal banking) at vancity.com
  2. In your Account Summary, scroll down to the ‘Credit Cards’ section. You should see your card number(s) and current balance(s)
  3. Click on a card number to view the Visa Card Activity

Don’t see your cards in your Account Summary? You can add them to online banking by calling Card Services 24/7 at  604-648-5189 or toll-free 1-855-648-5189.

Please note, each enviro Visa card can only be added to online banking once. If you have Authorized Users on your account, they’ll need to add their Visa card to their Vancity online banking. If you add your Authorized Users’ Visa card(s) to your Account Summary, the Authorized Users won’t be able to add that Visa card to their online banking. Please note, the Primary Cardholder will have access to all transactions on the account.

 

Visa Card Activity

View your enviro Visa Card activity including:
  • Balances
  • Available credit
  • Transactions Primary Cardholders see all the transactions on the account for the current and previous 12 months; Authorized Users see only their transactions starting from January 2019. They’ll be available for up to 12 months from the first time they make a transaction after January 2019
  • Payment information (Primary Cardholders only)
  • Vancity Rewards™ points, if applicable (Primary Cardholders only

You can also view your Visa eStatements by clicking ‘View eStatements’ from the summary on the left side of the screen (desktop only). They’re available starting Tuesday, January 15, 2019 (Primary Cardholders only). You will not see any eStatements from before Tuesday, January 15.

 

 

Card Summary in Accounts

To see your enviro Visa account in the Vancity mobile app, you’ll need to update the app to the newest version (13.14.2) after Monday, January 14, 2019 (available in the App Store℠ or on Google Play™).

To view your Visa accounts in the Vancity mobile app:

  1. Log into the mobile app
  2. In your Account Summary, scroll down to the ‘Credit Cards’ section. You should see your card number(s) and current balance(s)
  3. Click on a card number to view your Visa Card Activity for that card

Don’t see your cards in the mobile app? You’ll need to add it to online banking (desktop only) by calling Card Services 24/7 at  604-648-5189 or toll-free 1-855-648-5189. You’ll also need to update your app to the newest version after Monday, January 14, 2019 (available in the App Store or on Google Play).

Once you’ve added your cards and updated the app, your cards will be visible in under ‘Accounts’ in the mobile app.

 

Please note, each enviro Visa card can only be added to online banking once. If you have Authorized Users on your account, they’ll need to add their Visa card to their Vancity online banking. If you add your Authorized Users’ Visa card(s) to your Account Summary, the Authorized Users won’t be able to add that Visa card to their online banking. Please note, the Primary Cardholder will have access to all transactions on the account.

 

Visa Card Activity

View your Visa card activity including:
  • Balances
  • Available credit
  • Payment information (Primary Cardholders only)
  • Vancity Rewards points, if applicable (Primary Cardholders only)
  • Transactions Primary Cardholders see all the pending and posted transactions on the account; Authorized Users see only their transactions.

Making enviro Visa card payments

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