Primary Cardholders and Account Administrators: There are two options to activate your card 1) Online, through Vancity Digital Banking or the Manage my Visa card website 2) over the phone, using the number found in your welcome package.
Authorized Users: Activate your card using the phone number found in your welcome package. Online activation is not available.
- Sign in to the Vancity Digital Banking platform online or in the Vancity app, and navigate to your card.
- Select ‘Activate card’ from the dropdown menu.
Once you have activated your card you will also receive an e-mail to the address on file confirming that your card has been activated.
Phone Activation (all cardholders)
- Call 604-877-4999 or toll-free 1-800-611-8472, available 24/7.
- You’ll be asked to enter the 16-digit account number plus the date of birth and phone number associated with the account.
To activate the tap to pay features of your card, you’ll need to insert your card into the chip and PIN terminal and sign for your first transaction. Then, you can tap for purchases up to $250 at participating stores.
Another contactless way to pay is with Apple Pay. You can set your enviro Visa card up on Apple Pay. Learn more
Information about your Personal Identification Number (PIN #)
New Cardholders: You will need to set up a new PIN # to activate your card by phone. A PIN Mailer will be sent to the Primary Cardholder’s home address two to three days before you receive your new Card.
The PIN Mailer contains instructions on how to set up a PIN #.
Existing Cardholders: You will not receive a new PIN # unless your card has been lost or stolen. If you’ve forgotten your PIN, you can set a new one online or over the phone.
Primary Cardholders and Account Administrators can set a new PIN online right away:
- Personal Vancity members: Sign in to the Vancity Digital Banking platform online or in the Vancity app, go to your credit card, select the three dots (⋮) next to it, and choose Change PIN.
- Business Vancity members: Log in to Manage my Visa card and select Change PIN from the “I want to…” menu.
- All non-members: Log in to Manage my Visa card and select Change PIN from the “I want to…” menu.
All cardholders, including Authorized Users, can call Card Services, available 24/7, at 604-877-4999 or 1-800-611-8472 (toll-free). We’ll mail you a new PIN, which should arrive within 5 to 7 business days.
Primary Cardholders or Account Administrators, can change your PIN # online through Online Banking or the Vancity app or over the phone.
To change your PIN # online:
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- Go to your Online Banking or Vancity app, log in, and navigate to your card.
- Choose ‘Change PIN’ from the menu dropdown.
- Enter your new PIN, confirm your PIN and select ‘Submit’ to update your PIN #
Authorized Users can update your PIN # by calling 604-877-4999 or toll-free 1-800-611-8472. You will not be able to update your PIN # online.
Please give our Card Services team a call at 604-877-4999 or toll free at 1-800-611-8472 and one of our representatives will be happy to help.
