Secure message guide for Manage my Visa card website

• Indicate your choice of either full OR minimum payments
• Your complete 12-digit Vancity Chequing account number (this can be found on your monthly statement or beside the product name in online banking)
• You must have signing authority on the account – if more than 1 signer is required, or you have a Business account, please contact Card Services at 604-877-4999

To switch between full or minimum payments from a Vancity account: tell us which payment you’d like to switch from and to (options are minimum payments or full payments).

To set up from another financial institution:

• Your request to set up a minimum payment (full payments are only an option with a Vancity Chequing account)
• Confirm your email address, send us a secure message indicating your interest, and we will email you the next steps.

Note:

• Setup takes a full cycle to implement, so you must pay your current minimum payment.
• Switching must be requested at least 3 days in advance of your due date, otherwise your payment will go through

• Tell us you’d like to cancel your autopay
• We will confirm via secure message once your request has been processed

Note: must request this at least 3 days in advance of your due date, otherwise it will go through

• To receive a copy of a past statement, include the date of desired statement and your current email address
• Each statement requested costs $2 and will be charged to your Visa account

Did you know: You can view up to 24 months of your statements by going to ‘view transactions’ in the top left menu bar?

• The reason for a new card, and your current mailing address
• If your card has been lost or stolen, please call 1-888-990-9691