How do I redeem my Vancity Rewards points?

To redeem points, log into the Manage my Visa Card website and select ‘Explore your rewards’.  This will take you to the Vancity Rewards website.

Note: the Vancity Rewards website will open in a new tab. Manage my Visa card will remain open while you browse the rewards website.

When you select ‘Explore your rewards’ on the Manage my Visa card  website, the Vancity Rewards website will open in a new window. If you don’t see the rewards website, it may be because you have a pop-up blocker set up in your web browser. You’ll need to disable the blocker before you can access the rewards website.

Updating pop-up settings

Chrome

To disable the pop-up blocker in Chrome:

1. Open Chrome and select the three vertical dot menu button in the top-right corner
2. Choose Settings and expand Advanced options
3. Go to Content settings and Pop-ups and redirects
4. Switch toggle to ensure it is off and not blocking pop-ups
5. In the Pop-ups section, under Allow, click Add and enter the web address you want to allow pop-ups for. The Vancity Rewards website is https://rewards.vancity.com

Safari

To disable the pop-up blocker in Safari:

1. Visit the website you would like to block or allow in Safari. The Vancity Rewards website is https://rewards.vancity.com
2. Select Safari and Preferences
3. Select Websites at the top of the window and Pop-up Windows
4. The website should be listed where you can select one of the following in the drop-down menu: Block and Notify, Block and Allow. Block and Notify will give you the option to allow a pop-up as soon as it has been blocked.

For newer versions of Mac OS, use these instructions:

1. Open Safari and select Preferences and Website from the top of the website
2. Select Pop-Up Windows
3. Use the When visiting other websites drop-down menu to select one of the following: Block and Notify, Block and Allow. Block and Notify will give you the option to allow a pop-up as soon as it has been blocked.

Firefox

To disable the pop-up blocker in Firefox:

Option 1: When you want to allow a currently blocked pop-up

1. Open Firefox and look for the yellow bar at the top of the website
2. Click Preferences, then Allow pop-ups for [address of website] (if available) or Show [address of pop-up]. The Vancity Rewards website is https://rewards.vancity.com
3. Close the window. Changes automatically save.

Option 2: When you want to allow future pop-ups

1. Open Firefox and select the menu button from the top-right corner and Content Blocking
2. Under Permissions, next to Block pop-up windows, click Exceptions…
3. Enter the web address that you want to unblock under Address of website. The Vancity Rewards website is https://rewards.vancity.com
4. Click Allow and Save Changes

Note: To open content after disabling or configuring the pop-up blocker, you may need to refresh the page.

The account information you’ll need will depend on which cash back option you’re redeeming points for.

enviro Visa* account balance payment or Pay with points
You don’t need any additional information to redeem points for these cash back options.

Vancity savings, TFSA, RRSP, term deposit, mortgage or line of credit accounts
If you’re redeeming points towards a Vancity account, you’ll need your financial account number, relationship number and/or contract number.

Not sure where to find these numbers? Learn more about your financial account number, relationship number or contract number.

Mutual funds, securities or an RESP
To redeem points for these cash back options, contact your branch Credential Asset Management Wealth Planner or the Sustainable Wealth Management Advice Team at 604-829-5560 or contact your branch Credential Securities Wealth Advisor or the Wealth Advisory Support Team at 604-709-5838.

Qtrade Investor account
To redeem points through your Qtrade Investor account, you’ll need your Qtrade Investor account number. You can find your alphanumeric Qtrade Investor account number online in your Qtrade Investor statement and account summary.

Qtrade Investor statement To find your Qtrade Investor Statement of Account, select My Accounts, Service Centre and View eDocuments.
Qtrade Investor account summary  To find your Qtrade Investor account summary, select My Accounts and Account Summary.

Mutual funds and other securities are offered through Credential Securities, a division of Credential Qtrade Securities Inc. Credential Securities is a registered mark owned by Aviso Wealth Inc. Mutual funds are offered through Credential Asset Management Inc.

Online brokerage services are offered through Qtrade Investor, a division of Credential Qtrade Securities Inc.

With our Pay with points option, you can redeem points to reimburse yourself for any purchases made with your enviro Visa card. When you choose to redeem points for this option from the Vancity Rewards website, you’ll see a list of transactions posted to your account during the past 90 calendar days.

To redeem points:

1. Check off 1-3 transactions you would like to pay off with a minimum total value of $20 (2,000 points)
2. Select ‘Pay with points’ and confirm your redemption
3. You’ll receive a confirmation message and email once your redemption has been successfully submitted. Your redemption will be processed within 24 hours

Our Vancity Rewards travel options include:

• Flights
• Hotels
• Car rentals
• Cruises
• Vacation packages

You won’t need to worry about blackout periods and minimum stay or Saturday overnight requirements. Vancity even covers the booking fees.

Earn points faster – get double the points when you use your enviro Visa card to book travel through the Vancity Rewards website or by calling us at 1-866-661-3377 from 6 am to 6 pm Pacific Time, 7 days a week.

Yes, you can pay for travel with your reward points, enviro Visa card, or a combination of both. The minimum points redemption for travel (except for flights and attractions) is 5,000 points ($50 rewards value).

Please note, if you use your enviro Visa card to pay for your airline flight in full on the Vancity Rewards website or by calling 1-866-611-3377, the transaction will be processed in the U.S. dollars and you will be charged foreign currency conversion fees. If you pay for your flight with your enviro Visa card and at least 1 point ($0.01 rewards value), you will not be charged the foreign currency conversion fees.  In this case, we may not process the transaction on the same day that you complete it. This means that the exchange rate on the day that you completed the transaction might be different than the exchange rate on the day that we process your Transaction.  If you pay for your flight with your enviro Visa card and at least 1 point (0.01 rewards value), you will not be charged the foreign currency conversion fees. Please see your  Vancity Credit Card Agreement  for more details.

No, you’re not charged any booking fees when you book travel through Vancity Rewards. However, if you use your enviro Visa card to pay for your airline flight in full on the  Vancity Rewards website  or by calling 1-866-611-3377, the transaction will be processed in the U.S. dollars and you will be charged foreign currency conversion fees. In this case, we may not process the transaction on the same day that you complete it. This means that the exchange rate on the day that you completed the transaction might be different than the exchange rate on the day that we process your transaction. If you pay for your flight with  your enviro Visa card and at least 1 point  ($0.01 rewards value), you will not be charged the foreign currency conversion fees. Please see your Vancity Credit Card Agreement for more details. 

No, you do not need to book travel insurance when booking travel through Vancity Rewards.  However, we strongly recommend that you consider purchasing optional travel insurance, such as Emergency Medical Insurance or Trip Cancellation & Trip Interruption Insurance to enjoy your adventure worry-free.

As an enviro Visa cardholder, you can purchase optional annual multi and single trip travel medical insurance by visiting sell.tugo.com/vancity or calling toll-free 1-866-590-8472.

As part of your card benefits, enviro* Gold, enviro Visa Infinite*, and enviro Visa Infinite Privilege* cardholders receive additional travel insurance, including delayed and lost baggage insurance and travel accident insurance. To review your coverage, please review your Insurance Terms. 

Yes. If you book travel through the Vancity Rewards website, you’ll have the option to enter your frequent flyer number when making an airline reservation.

Please note we only pass your frequent flyer number to the airline. We are not responsible for the issuance or redemption of miles, points or benefits of airline reward programs. If you have questions regarding your airline’s rewards program, please contact the airline directly.

If you have any special requests, please call the Vancity Rewards Service Centre toll-free at 1-866-661-3377 from 6 am to 6 pm Pacific Time, 7 days a week. Please note, fulfilment of any special requests will be up to the travel service provider and not Vancity.

To make changes to or to cancel your Vancity Rewards travel reservations, please call the Vancity Rewards Service Centre toll-free at 1-866-661-3377 during these hours:

• Cruises and vacation packages support – 5 am to 3 pm Pacific Time, Monday to Friday
• All other travel support – 6am to 6 pm Pacific Time, 7 days a week

Please note for flight cancellations, a $45 USD cancellation fee per ticket may apply. The fee will be processed in the U.S. dollars and you will be charged foreign currency conversion fees. Other travel changes or cancellations may be subject to a penalty fee depending on the travel service provider’s terms and conditions.

Depending on where you’re traveling to, we can usually accommodate Vancity Rewards travel bookings within 48 hours of your departure time. Please note that for air and hotel booked within 72 hours of travel, the booking must have at least one of the tickets issued in the name of the Primary Cardholder.

To book travel, please call the Vancity Rewards Service Centre toll-free at 1-866-661-3377:

• Cruises and vacation packages support – 5 am to 3 pm Pacific Time, Monday to Friday
• All other travel support – 6am to 6 pm Pacific Time, 7 days a week

To ­­­­­­ensure you have a greater selection of fare and product options, we highly recommend that you book at least 14 days in advance.

All our travel documents are electronic. When you book travel through the Vancity Rewards online or over the phone, we’ll email you your itinerary immediately and your e-ticket(s) within 24 hours of the booking confirmation. We do not issue paper tickets.

Depending on time restrictions, you may need to pick up tickets at the airport or pier. In some cases, your confirmation number will be provided to you over the phone and will be used to check in at the airport or pier.

Your itinerary/booking confirmation is your personal travel schedule. It will not grant you boarding access. Your e-ticket is the only acceptable document for boarding access.

When you book travel through the Vancity Rewards online or over the phone, we’ll email you your itinerary immediately and your e-ticket(s) within 24 hours of the booking confirmation. We do not issue paper tickets.

For some attractions offered through Vancity Rewards, a passport is required as official ID for entry. We’ll only ask for passport information for those specific attractions to ensure all travellers meet the entry requirements. If all of the travellers do not have a passport, you will not be able to book those specific attractions.

There may be a few reasons why the Vancity Rewards website won’t allow you to proceed with a transaction, including insufficient funds or a credit limit issue. For assistance, please call Card Services at 604-877-4999 or toll-free 1-800-611-8472.

We make our best efforts to get you the lowest prices when booking travel through Vancity Rewards. However, because flight prices can be volatile and are constantly changing, prices can vary from website to website.

If you find a better price on a different website, but still want to use your Vancity Rewards points, you can use your enviro Visa card to purchase the flight on the other website, and then redeem your points using the ‘Pay with points’ cash back option to pay off the transaction on the Vancity Rewards website.

You can use your points to donate to a select charity starting at just 2,000 Vancity Rewards points ($20 rewards value). If you do not want your name to be disclosed to the charity, you may choose to make the donation anonymously. However, you’ll need to make the donation in honour of someone in order for us to send you a tax receipt.

Once you make your donation, the Vancity Community Foundation will issue a charitable tax receipt and send it to the mailing address of the Primary Cardholder within 2-3 weeks.

To see which charities you can donate to, visit the Vancity Rewards website.

To see which gift cards you can redeem your points for, browse the most recent catalog on the Vancity Rewards website.

Yes, you can only cancel your Vancity Rewards gift card order before it is shipped. To cancel your gift card order, please contact the Vancity Rewards Service Centre toll-free at 1-866-661-3377 from 6 am to 6 pm, 7 days a week, and we’ll refund your points back into your enviro Visa- account.

Please note gift card orders typically ship within 10 days of your point redemption. If your gift card has already shipped, we will not be able to cancel your order.

Unless specifically noted in the terms and conditions that apply to the gift card, if you lose your gift card or it is destroyed, stolen or used without your authorization, a replacement gift card will not be provided and any remaining balance will not be refunded by us. 

For more information see the Vancity Rewards Terms and Conditions