Getting Started with enviro™ Visa* credit cards

Activating your card

You’ve just received your enviro Visa credit card and you are ready to activate it!  It’s simple and only takes a few moments.

Activate by phone (all cardholders)

• Call 604-877-4999 or toll-free 1-800-611-8472, available 24/7.
• You’ll be asked to enter the 16-digit account number plus the date of birth and phone number associated with the account.

Activate online (Primary cardholders and Account Administrators)

If you are a Primary cardholder or Account Administrator, you can also activate your card online through the Manage my Visa card card website by registering your log in and clicking through the card activation prompts. Learn More.

Looking for your account information?

If you are a Primary Cardholder or Account Administrator, you can download your recent statements and view your account information online on the Manage my Visa card website. Learn More.

If you are an authorized user, you can call Card Services 24/7 at 604-877-4999 and toll-free at 1-800-611-8472 to access your account information.

If you are a Vancity member and have a personal card you can also link your credit card information to your personal online banking account Learn More.

Vancity Rewards

Vancity Rewards puts you in control.

The Vancity Rewards program is flexible, so you can redeem points for what you want, when you want it. 100 points = $1 rewards value. For every redemption category. It’s as simple as that.

You can redeem your reward points for:

• Cash back ^‡
• Travel
• Gift cards
• Charitable donations

You’re in complete control. You can predict the points redemption value. From the time you earn your points, to when you redeem them—their value does not change. Learn More.

Log into the Manage my Visa card website to access the Vancity Rewards website and start redeeming today.

Pay your bills

In order to pay an enviro Visa card bill online or by mobile app, you need to login to Online Banking and add your Visa account as a Payee. For full details see here.

You can also put your mind at ease by setting up automatic monthly payments on your enviro™ Visa* account. Learn more.

You have the option to set up an alert to notify you of your upcoming bill payment due date. Learn more.

Carbon Counter™

Saving the planet isn’t one person’s job, but that doesn’t mean one person can’t make a difference. With our free, optional Carbon Counter, choose to see how your everyday Vancity enviro Visa card spending impacts the planet. From the Manage my Visa website, you’ll have the option to access the Carbon Counter tool after agreeing to the terms and conditions. Learn More

I have a Business Card

Have an enviro Visa Infinite Business* card?  Track business expenses with Visa Business Reporting, manage employee spending with Visa Payment Controls and access discounts and savings from participating retailers through Visa SavingsEdge*.

Need to setup an authorized user to be Vancity’s main point of contact on your credit card account? Learn More.

More frequently asked questions about credit cards

I believe I’ve been charged in error and want to dispute a transaction.  What do I do? Learn More.

Is there a way for me to be notified of transactions and other activity that are made on my credit card?  Learn more about Visa alerts.

Need a secure and convenient way to pay at the store checkout using your iPhone or Apple watch? Learn More.

Have an inquiry not found on this page? Visit the Manage my Visa FAQ page or call Card Services at 604-877-4999 or 1-800-611-8472 (toll-free) or visit your nearest community branch.