enviro™ Visa* alerts

Once logged into your account, from the drop-down menu, select ‘I want to’ and choose ‘Manage alerts.’

OR

Navigate to the left menu by clicking the hamburger menu icon at the top left and select ‘Manage alerts.’

Click the ‘Contact Information’ button on the Alerts page. A side menu will appear where you can verify your phone and email details.

To set up a phone number that you want to receive text message alerts on, you will need to have the phone nearby as a verification message will be sent that requires a response from you.  You will be required to check the box and click save next to the phone number that will be receiving text message alerts.

After selecting a phone number, a message will pop up at the bottom of the screen confirming that your phone number has been updated successfully.

At the same time, you will receive a text message to verify your phone number coming from the 67879 short code. You will need to reply with “AGREE” within 30 minutes of receiving this text message to finalize the verification of your phone number.

When successfully verified, the message “Verified” will appear in front of your phone number.

Email:

1.     Navigate to the hamburger icon located at the top left of the screen. From the side menu, choose to ‘Manage profile.’

2.     In the email section, click on the pencil icon and update your email address.

Phone:

1.     If you are a personal use cardholder, you can update your phone number by clicking the ‘I want to’ drop-down menu on the Manage my Visa* card home page and select ‘Access secure messages.’

2.     From the Secure messages page, click the ‘Create new message’ button and under the ‘Category’ drop-down menu, select ’Phone number’.

3.      Under the ‘Reason’ drop-down menu, select ‘Update mobile number’.

4.     Under the ‘Add comment’ section, enter your new mobile number and click submit.

If you are a business cardholder, please call 1-800-611-8472.

Under ‘Manage alerts’ select the enviro™ Visa* card you wish to add an alert to.

Under ‘Send notifications to’ there are 3 tabs available to select your alerts:

Transaction alerts

• Online transaction

Select ‘Email’ and/or ‘Text message’ to activate and click save.

A message will appear at the bottom of the screen to confirm that your alert has been updated successfully.

When you enrol in this alert, you will receive an email and/or text message alert when your card is used for an online transaction. Note: You will not receive this alert if the transaction is a recurring payment.

• International transaction

Specify the countries for which you want to receive alert if a transaction is made outside of. The default country is set to Canada but can be modified using the drop-down list. Note: You will not receive this alert if the transaction is a recurring payment.

Simply enter the countries, select your alert method of choice from ‘Email’ and/or ‘SMS,’ and click save.

A message will appear at the bottom of the screen to confirm that your alert has been updated successfully.

• Transaction amount

Specify the transaction amount threshold that you want to receive an alert for.

The default is set to $1 but can be modified to the amount of your preference.

Simply enter the number of days, select your alert method of choice from ‘Email’ and/or ‘SMS,’ and click save. Note: You will not receive this alert if the transaction is a recurring payment.

A message will appear at the bottom of the screen to confirm that your alert has been updated successfully.

Account alerts

• Remaining credit limit

The default amount is set to be $100 but can be customized to fit your spending preference and prevent over-limit fees from occurring.

Simply enter your preferred dollar amount, select your alert method of choice from ‘Email’ and/or ‘Text,’ and click save.

A message will appear at the bottom of the screen to confirm that your alert has been updated successfully.

When you enrol in this alert, you will receive an email and/or text message alert when the remaining credit limit threshold is surpassed.

• Payment coming due

Specify how many days before the credit card payment due date you want to receive the alert.

The default is set to 1 day but can be modified to the number of your preference as long as the value is at least 1 .

Simply enter the number of days, select your alert method of choice from ‘Email’ and/or ‘SMS,’ and click save.

A message will appear at the bottom of the screen to confirm that your alert has been updated successfully.

Fraud prevention alert

• Card control authorization declined

Select ‘Email’ and/or ‘Text message’ to activate and click save.

A message will appear at the bottom of the screen to confirm that your alert has been updated successfully.

When you enrol in this alert, you will receive an email and/or text message alert when a purchase authorization is declined as a result of your card control settings.

• Transaction declined

Select ‘Email’ and/or ‘Text message’ to activate and click save.

A message will appear at the bottom of the screen to confirm that your alert has been updated successfully.

When you enrol in this alert, you will receive an email and/or text message alert when a transaction is declined on your card.

Note: for all alert options, you need to first verify your phone number to start receiving text message notifications. Please refer to Step 2 for phone number verification.

Navigate to the left menu, under ‘My Accounts’ click ‘Visa* Card Activity.’

OR

Under ‘Messages and Alerts’ click ‘Visa* alerts.’

Step 2: Add your contact information.

Add your email and/or mobile phone number by clicking on ‘Add Email‘ or the ‘Add Mobile Phone’ buttons.

Note: You must add at least one contact method. You can add only one contact of each type. Contacts added here are updated for your Visa* Alerts only and do not impact Online Banking.

·       Enter your email address in the blank box.

·       Click ‘Confirm, I agree.’

·       Enter your mobile phone number into the blank box.

·       Choose your carrier from the drop-down list under ‘Mobile Carrier.’

·       Click ‘Confirm, I agree.’

Note: standard text messages charges may apply.

If you sign up with a mobile phone number, you will receive a text message containing a passcode to confirm your contact. To confirm that your mobile phone contact information is correct, you must enter this passcode into the Passcode box.

If you did not receive the passcode – verify your mobile number is correct and then click resend passcode. For more information click ‘Didn’t receive a passcode?’

You should land on a “success” page confirming your contact information.

You will also receive a confirmation text or e-mail that your contact has been set up.

Click the ‘Visa* Alerts’ button to return to the homepage.

Once your contact information is added you will see it on the main Visa* Alerts page.

Navigate to the left menu, under ‘My Accounts’ click ‘Visa* Card Activity.’

OR

Under ‘Messages and Alerts’ click ‘Visa* alerts.’

You can repeat these steps for any remaining cards you would like to receive alerts for.

Opt-in to receiving an alert by selecting how you would like to be notified (text message, email, or both).

For the purchase amount alert, you will need to enter in what dollar amount you would like to be notified for.

Click save.

Note: you can also unsubscribe from all alerts by clicking ‘unsubscribe’ at the bottom of the alerts set up page.

Navigate to the left menu, under ‘My Accounts’ click ‘Visa* Card Activity.’

OR

Under ‘Messages and Alerts’ click ‘Visa* alerts.’

Click ‘subscribed alerts summary’ beside the card you would like to view. A drop-down menu will appear.

The drop-down list will show all the alerts you have signed up for and how you will receive them.