Who are Account Administrators and Authorized Users?

This section only applies to enviro Expense Classic* Visa for business use, enviro ExpenseGold^TM Visa* and enviro Visa Infinite Business* cards for business use. If you have an enviro Classic Visa card, enviro Gold™ Visa card, enviro Visa Infinite * card and/or enviro Visa Infinite Privelage* card, you’ll need to know who Primary Cardholders and Authorized Users are for our personal use cards.

Account Administrators and Authorized Users of enviro Expense Visa cards for business use, enviro ExpenseGold Visa* and enviro Visa Infinite Business* card do not have the same responsibilities and access to their Visa account information.

The Business opens and is the owner of the Visa account. They are identified on the Visa card application form. The Business could be a sole proprietorship, corporation, partnership or non-profit organization.

The Authorized Signatory of a Visa account is the person the Business has designated to instruct Vancity on the Visa account, including adding or changing Authorized Users, and/or the Account Administrator. The Authorized Signatory signs the Visa application on behalf of the business. Authorized Signatories may include an owner, shareholder, partner, director, officer or employee of the Business.

The Account Administrator of a Visa account is the person the Authorized Signatory has designated to be Vancity’s main point of contact with the Business. There must always be an Account Administrator designated on the Visa Account, and there may only be one Account Administrator at any given time.

For Visa accounts that were opened before January 11, 2019, the Account Administrator is the first person who signed the original Visa Card application on behalf of the Business, or another person who the Authorized Signatory has since designated. All Visa Account statements and correspondence will be sent to the attention of the Account Administrator on behalf of the Business. Account Administrators can redeem reward points.

The Authorized User has a credit card with their name on it, issued on the Business’ Visa card account. The cards we issue to Authorized Users are sometimes called ‘supplementary cards’ or ‘additional cards’. The reward points belong to the Business and can only be redeemed by the Authorized Signatory or Account Administrator. Authorized Users will not be able to redeem points, unless they have been designated as an Authorized Redeemer by the Authorized Signatory.

For more details on these different cardholder roles, please review your Vancity Credit Card Agreement (for Business Use).

How do I know if I’m an Account Administrator or Authorized User?

You can check if you’re an Account Administrator or Authorized User on the Manage my Visa card website.

Log into Manage my Visa card at creditcards.vancity.com.
If you’re the Account Administrator, you’ll be able to select ‘Account services’ from the menu on the top of the screen. Selecting ‘Add an Authorized User’ from the next screen will show you a list of Authorized Users on your account.
If you’re the Authorized User, you will not see the option to add an Authorized User to the account.

What Visa account information do I have access to?

Account Administrators and Authorized Users of enviro Expense Classic* Visa cards for business use, enviro ExpenseGold Visa* and enviro Visa Infinite Business* card do not have the same access to their Visa account information.

Everyone has access to:

The current balance, available credit and credit limit

Authorized Users have access to:

Only their pending and posted transaction details starting from January 2019 (not the transactions from other cardholders on the same account). They’ll be able to view and download transaction for up to 12 months starting in January 2019 or the first time they make a transaction

Account Administrators have access to:

All account information from the previous evening including the current balance, available credit, credit limit, statement balance, payment history and more
All pending and posted transaction details for the past 12 months including transactions from Authorized Users on their account. They’ll be able to view and download the transactions.
Reward points balance from the previous evening and a link to the rewards website where they can redeem points
Statements (desktop only) which can be viewed online or downloaded as PDFs (eStatements) for up to 18 months starting in January 2019 or the first time they receive a new statement after January 2019

Authorized Signatories will have access to the same account information (including the current balance, available credit, credit limit, statement balance, payment history and more) and transaction details (including transactions from Authorized Users) as Account Administrators over the phone by calling Card Services at 604-877-4999 or toll-free at 1-800-611-8472.

Can I access my enviro Visa card account information in Vancity online banking or the mobile app?

No, enviro Expense Classic* Visa cards for business use, enviro ExpenseGold Visa* and enviro Visa Infinite Business* cardholders who are also Vancity members will not be able to see their card accounts in online banking or the mobile app (Business banking). Only enviro Classic Visa and enviro Gold Visa cardholders who are also Vancity members will be able to see their account details in online banking and the mobile app(Personal banking only).

Who has access to the Vancity Rewards website?

How do I view and add Authorized Users to my account through Manage my Visa card website?

Please note only Account Administrators can view and add Authorized Users to their account.

To view your Authorized Users:

Log into the Manage my Visa card website at creditcards.vancity.com
Select ‘Account services’ from the top of the screen
Under Request type, select ‘Add an Authorized User’
View your Authorized Users on the top of the screen

To request additional cards by adding a new Authorized User:

Log into the Manage my Visa card website at creditcards.vancity.com
Select ‘Account services’ from the top of the screen
Under Request type, select ‘Add an Authorized User’
Fill in the required fields about the Authorized User, such as their name, date of birth, phone number, address and how you’d like their name to appear on their card
Select ‘Submit’ to submit your Authorized User request

Once your request has been reviewed and approved, we will send you a notification via Manage my Visa card and your card in the mail.

What is an Authorized Redeemer? How are they added to the to the Visa account?

An Authorized Redeemer can redeem reward points on the Business’ behalf. An Authorized Redeemer doesn’t have to be an Authorized User.

Only Authorized Signatories and Account Administrators can add Authorized Redeemers to the Business’ account. When an Authorized Redeemer is added to the account, they are being granted permission to redeem the Business’ Vancity Rewards points over the phone through the Vancity Rewards Service Centre.

How to add an Authorized Redeemer:

Log into the Manage my Visa card website at creditcards.vancity.com
Select ‘Redeem reward points’ from the right side of the page and enter your CVV to access the Vancity Rewards™ website
From the menu, select ‘My profile’ from the drop down next to your profile photo
Select ‘Add Authorized Redeemer’
Complete the form to add an Authorized Redeemer
The Authorized Redeemer will need to call the Vancity Rewards Service Centre at 1-866-661-3377 for verification purposes before they can redeem points on your behalf. Please note the Authorized Redeemer can only redeem points over the phone and not through the rewards website.

Who should I contact if I have questions?

Go to vancity.com