How do I manage my Online Business Banking? (Dual Signature)

To add or delete a bill payee, follow the instructions outlined in this Learning Hub: How do I add or delete a bill payee?

Transactions can be initiated through online banking and the mobile app.  In order to do so, follow the steps below:

1. Select the desired transaction from the left hand toolbar
2. Input the necessary information
3. Confirm

That transaction will then remain in ‘pending‘ status for up to 7 days until an authorized signer has approved it.  While in ‘pending‘ status, this transaction will not be processed nor impact the balance of the account.

Transactions that have been initiated and require a first or second approval by a signing officer can be located in the ‘Transaction Manager’ section of the ‘Business Services’ tab. To provide the approval for this transaction please follow the steps below:

1. From the left hand menu, Click the ‘Business Services‘ tab to launch the ‘Transaction Manager‘
2. Under the ‘Transactions require your approval’ section, locate the transaction you intend to approve.
3. Click the ‘Approve‘ button
4. Click the ‘Confirm‘ button

*Note: to view the transaction history, refer to the ‘How do I view transaction history?’ question below

Pending transactions are viewable in the ‘Transaction Manager’ section.  They will be housed in one of two sections:

• Transactions require your approval (please follow steps in “How do I approve a transaction that has already been initiated?” question above to action)
• Transactions require approval from others (these are transactions that you have already initiated /approved and are waiting for approval from another authorized signer of the account)

A transaction stays in pending status for 7 calendar days before it expires.  There are no impacts to the balance of the account as pending transactions are not processed until they have been fully approved.  After they expire, you can view these transactions under the ‘Transactions rejected, recalled or expired’ section of the ‘Transaction Manager’. 

Note: Details of this pending transaction are only able to be viewed through Online Business Banking and are unable to be viewed or serviced by Vancity staff.

To cancel a pending transaction you will either need to recall it (if you initiated it) or cancel it (if someone else has initiated it)

1. From the left hand menu, Click the ‘Business Services‘ tab to launch the ‘Transaction Manager‘
2. If it was a transaction you initiated, locate it under the ‘Transactions require approval from others’ section
   OR
   If it was a transaction someone else initiated, locate it under the ‘Transactions require your approval’ section
3. Click the or ‘Recall‘ or “Cancel‘ button
4. Click the ‘Confirm’ button

The transaction history will let you know who initiated or approved a transaction and when.  To view this information, follow the steps below:

1. From the left hand menu, Click the ‘Business Services‘ tab to launch the ‘Transaction Manager‘
2. Locate the transaction
3. Click the ‘Show history‘ link in the header of the transaction

There are various levels of authorization for Delegates that are determined and/or modified by the authorized signers of the account.

Once you have identified a delegate and the level of authorization they require, through the desktop site of vancity.com you will be able to create and manage their profile.

Each authorized signer is able to assign up to three delegates.

*Note: prior to adding a Delegate through Online Business Banking, confirm with the individual that you have their expressed consent to provide their email and/or phone number to receive notification of the login information.

To add a Delegate, follow the steps below:

Step 1: From the left hand menu, Click the ‘Business Services‘ tab. Click the ‘Delegate Manager‘ sub tab
Step 2: Click the ‘Add Delegate’ link
Step 3: Select the ‘Access Level’ appropriate for your Delegate. Add their information.
Step 4: Add their contact information.
Step 5: Check mark ‘Share accounts under this member card’. Click the ‘Submit’ button
Step 6: You will receive a receipt confirming your transaction.

The Delegate will subsequently receive two separate emails 15 minutes apart with the login information that you have generated.

If your delegate still can’t log into Online Banking, please reset their password by following the steps in the question below.

A Delegate’s password can only be reset by the authorized signer that created their profile.  This reset can only be done through the desktop access of Online Business Banking.  To reset a delegate’s password, follow the steps below:

The Delegate will then receive an email at the address specified in their profile with their password. At the first login, the delegate will be prompted to create a new password.

Delegate profile details can only be amended through Desktop access of Online Business Banking.  To amend a Delegate’s details, follow the steps below:

A Delegate can only be removed through Desktop access of Online Business Banking.  To remove a Delegate, follow the steps below:

To update a delegate’s e-mail address, you will need to Edit the delegate.

	Step 1: On the Delegate Manager screen, click on Edit.
	Step 2: Scroll down and update the delegate’s Email Address. Then re-enter it. Finally, save your changes.