FCU Community Financial: Transition Information & Resource Hub

FCU Community Financial and Vancity are coming together to better support members with enhanced services and a long-term commitment to local communities. The transition brings together FCU Community Financial’s relationship-based approach with Vancity’s services and digital banking experience.

Over the coming months, FCU Community Financial members will transition to Vancity’s banking systems, products, and services. Members who use online banking will also move to Vancity’s Digital Banking.

The changes that apply to you will depend on the products and services you have with us. You may experience changes to:

• Your member and account numbers
• The names or types of some banking products
• Your Digital Banking login and setup
• Your statement format
• Your MEMBER CARD debit card arrangements if you currently have more than one card
• Some payment, Interac e-Transfer and Digital Banking settings

If you use SMS banking, that service will be discontinued after the transition.

You’ll receive a personalized letter explaining how the transition affects your accounts and any actions you need to take.

Yes. You can continue to count on familiar branches, local relationships and a strong community presence. You’ll also have additional ways to receive support, including telephone banking and contact centre support outside branch hours.

Please note that branches will be closed during the transition weekend while we update our systems.

Yes. Building strong local relationships remains an important part of how we serve members. You’ll continue to have access to local branch teams who understand your community and can provide personalized support.

Yes. Supporting local organizations, events, and community initiatives remains an important part of our commitment to the communities we serve. We’ll continue to build local partnerships and support initiatives that help communities thrive.

Local leaders will continue to have a voice in how branches support their communities, build local partnerships, and connect with members. The Community Banking approach combines local decision-making with the broader products, services and expertise available through Vancity.

Most branch transit numbers will stay the same. If your transit number changes, we’ll let you know directly in your member communications if there are any actions you need to take.

We’ve created guides to help explain what this transition means for your products. Review the Summary of Retail Changes or Summary of Business Changes for more information about the changes that may apply to you.

If you already bank with both FCU Community Financial and Vancity, your Vancity membership will remain your primary profile. Your FCU Community Financial products will be connected to that profile, and you’ll continue using your existing Vancity Digital Banking access and Vancity MEMBER CARD® debit card.

If you have more than one FCU Community Financial member number, they will be consolidated to one Vancity member number.

You’ll receive a letter about changes for your personal banking and a letter for each business you manage. If you receive more than one letter for your personal banking, please contact us or visit your local branch so we can review your information, update your profile if needed, and help make sure you can access your accounts after the transition.

Eligible FCU Community Financial members who are recognized as seniors from age 60 will continue to receive senior status and related account benefits.

Members aged 19 to 25 will move to youth status, so they can continue receiving youth account benefits for longer.

Please review your letter carefully. It explains what the transition means for your accounts and any steps you need to take before moving to Vancity systems.

You may need to save important information before the transition, such as your transaction history. You can also review the “Your transition checklist” section on this page for a summary of recommended actions.

If you have questions, we’re here to help. Please visit your local branch, call us at 1-888-826-2489, or review the FAQs on this page.

You may receive one letter for your personal banking and additional letters for any businesses you manage. If you receive more than one letter for your personal banking, please contact us or visit your local branch so we can review the letters with you and help confirm the next steps.

If you did not receive a letter about your transition, please visit your local FCU Community Financial branch. Our team can review your membership information, confirm whether a letter was sent, and help make sure your mailing address and contact information are up to date.

For your privacy and security, we may need to verify your identity before sharing information specific to your accounts.

Yes. Your FCU Community Financial accounts will receive new account numbers after the transition.

If you’re not already a Vancity member, you’ll also receive a new Vancity member number. We’ll confirm your member number by mail.

If you’re already a Vancity member, we’ll work to connect your FCU Community Financial products to your existing Vancity profile. Your Vancity membership will remain your primary profile, and you’ll continue using your existing Vancity Digital Banking access and Vancity MEMBER CARD debit card.

We’ll confirm your member number by mail. If your FCU Community Financial and Vancity profiles are not connected after transition, please contact us for assistance.

FCU Community Financial accounts will transition to comparable Vancity products. Certain lending and term products that are under contract will retain their existing rates and terms until the end of the applicable contract term.

After the transition, we can help you review your accounts and choose products that meet your needs.

After the transition, we can help you review your accounts and banking needs to determine the best product(s) for you.

To give you time to get to know your new everyday banking product, we’ll be reimbursing retail accounts three months of retail everyday banking fees.

Twenty-two months of FCU Community Financial transaction history is expected to transfer to Vancity’s platform. The amount of history available may vary by product.

These deposits will continue to be processed. To help avoid future delays and make account reconciliation easier, we recommend updating your CRA direct deposit and any other automatic deposits after the transition.

No. Scheduled and future-dated bill payments will not transfer to Vancity’s systems. You’ll need to set them up again after your transition.

If you have payments scheduled on or after the Friday of the transition weekend, we recommend making them before the transition to avoid delays.

Vancity’s systems do not support recurring bill payments, but you can still schedule individual future-dated payments.

Your current FCU Community Financial debit card will generally continue to work after your transition, so we won’t proactively replace it.

If you have multiple memberships or debit cards, some cards may be consolidated. Your personalized letter will confirm which card will remain active.

For more information, visit Moving to one MEMBER CARD debit card.

Vancity provides one debit card per member for all of your personal banking needs.

The following exceptions may apply:

• Business signers may have one card per business for which they are a signer.
• Eligible legal representatives and Power of Attorney’s may have a card for each person they represent.

If you have additional debit cards beyond these arrangements, your cards will be consolidated. Review your personalized letter and visit Moving to one MEMBER CARD debit card for more information.

No. Your existing alerts will not transfer. You’ll need to set them up again in Vancity Digital Banking after your transition.

Vancity uses MEMBER CARD debit card numbers to determine Vancity Digital Banking login details. If you do not have a debit card before the transition, you’ll be sent a cardless number to use for Vancity Digital Banking.

After you transition to Vancity Digital Banking, FCU Community Financial Online Banking and the FCU Community Financial mobile app will no longer be available.

You’ll be able to access your FCU Community Financial and Vancity accounts, if applicable, using one set of login credentials through Vancity Digital Banking.

After transition, please sign in to Vancity Digital Banking using your 16-digit MEMBER CARD debit card number. Enter this number in the MEMBER CARD number field.

The first time you sign in, you’ll be asked to:

• Verify your identity
• Set up multi-factor authentication
• Enrol in self-serve password reset.

After your first sign-in, you can also set up fingerprint or Face ID access in the Vancity mobile app.

Yes. Before the transition weekend, we’ll send you a 16-digit cardless number to use when signing in to Vancity Digital Banking. You do not need a physical debit card to use this number.

Visit Digital Banking how-tos for guides, tutorials and links to Learning Hub articles.

You can connect your Vancity credit card using the link account feature in Digital Banking.

For instructions, visit How to access your enviro Visa account through Digital Banking and the mobile app.

No. Your Interac e-Transfer contacts and history will not transfer to Vancity Digital Banking.

Before the transition weekend:

• Make note of the contacts you want to add again.
• Download any Interac e-Transfer history you want to keep.

After your transition, you’ll need to add your contacts again in Vancity Digital Banking.

Yes. We recommend completing any pending Interac e-Transfer transactions by the Wednesday before the transition weekend.

Outstanding transactions will not transfer and will need to be resubmitted after the transition.

You’ll need to set up Autodeposit again after your transition.

We’ll notify you by text message or email about any Interac e-Transfers received during the transition weekend.

No. Delegates and user access will need to be set up again after transition.

Agility Forex will no longer be connected to Digital Banking. If you want to continue using the service, you’ll need to sign up directly with Agility Forex.

Small business invoicing is not available through Vancity Digital Banking. Download any invoices you want to keep before your transition.

Depending on the services you use, download any transaction history, small business invoicing information and other records you want to retain before your transition date.

Yes. Business members will receive communications by mail and email outlining any actions they need to take before the transition.

• Make sure your mailing address, email address and telephone number are current in FCU Community Financial Online Banking. You can also update your information by visiting your local FCU Community Financial branch.
• Download any historical eStatements and cheque images you would like to keep. These will not transfer to Vancity Digital Banking
• Make note of your Interac e-Transfer recipients and download any e-Transfer history you want to retain
• Complete any pending e-Transfers and payment requests
• Review recurring and future-dated bill payments, including CRA payments, as these will need to be scheduled again
• Download the Vancity mobile app so it’s ready when you transition to Vancity Digital Banking
• Make sure your email address, telephone number, and mailing address are current in FCU Community Financial online banking
• Stay alert for scams. FCU Community Financial and Vancity will never ask for your password, PIN, one-time passcode, or complete banking details by email, text, or telephone

• Follow the instructions provided in the member communications you receive to access Vancity Digital Banking.
• If you have a debit card, use the full 16-digit number from your FCU Community Financial debit card in the MEMBER CARD number field. If you don’t have a debit card, use the cardless number Vancity provided to you in your personalized letter.
• Set up multi-factor authentication using text message, telephone call, or an authenticator app and enrol in self-serve password reset.
• If you use the Vancity mobile app, set up fingerprint or Face ID access after signing in.
• Add your Interac e-Transfer recipients and set up Autodeposit.
• Schedule future-dated payments individually.
• Provide your new account information to employers, government agencies, vendors, and other payors to help prevent future confusion or delays.
• Review your accounts after signing in and contact us if you cannot see an account you expect to access.

Protecting your personal and financial information remains our top priority throughout the transition.

We’ll share transition information by mail, email, FCU Community Financial Online Banking messages and through our official Transition Information and Resource Hub.

Transition emails will come from merger@firstcu.ca.

We’ll never ask you to share your password, PIN, one-time passcode or full banking details by email, text message or telephone. If you’re unsure whether a communication is legitimate, contact us directly before taking action.

No. We will never ask for your password, PIN, verification code, or full banking credentials through email or text message.

No. We will never ask you to move money to a “safe,” “secure,” or “new” account.

Visit Welcome to Vancity | FCU Community Financial at vancity.com/WelcomeFCU regularly for key dates, support resources and important announcements related to the FCU Community Financial transition.

If you have questions about the FCU Community Financial transition, your accounts, or upcoming changes, we’re here to help.

• Visit your local FCU Community Financial branch
• Contact us by phone at 1-888-826-2489
• Review the Digital Banking Resources on this site
• Browse the FAQs and support articles available through the Learning Hub

You can continue to contact us for support by visiting our branches or calling our Member Services Centre at 1-888-826-2489. Telephone banking is also available if you prefer not to bank online.

We’re committed to helping members through the transition and providing guidance every step of the way.