As part of ongoing security enhancements, you may be asked to create a new online banking password when you log into Online Banking, Online Business Banking or the Vancity Mobile App for the first time after December 8, 2019. Your new online banking password will include letters, numbers and symbols.
Unless you’re prompted to change, you can continue to use your 5- to 8-digit PAC to login.
Your online banking password is your first line of defense against others attempting to access your account. Your password shouldn’t be shared or easy to guess, so avoid birth dates, phone numbers, names and addresses.
Remember Vancity will never email you or send you a text message asking you for your password or other login credentials.