To unlock and gain access to your account, please visit your nearest community branch or call us at 604.975.3340 (or toll-free at 1.877.733.1533) during our regular business hours of 8 am to 8 pm PST Monday to Saturday and 10 am to 5:30 pm PST on Sunday.
Your account will be locked if you:
- Enter your online banking password incorrectly multiple times
- Answer your security question(s) incorrectly multiple times
This applies to whether you are logging into online banking or using your Vancity online banking login credentials to access third-party sites through SecureKey Concierge. You have multiple attempts before your account is locked.