How do I change my online banking password?
Follow the steps below to change your password once you’re logged into online banking.
Forgot your password?
Once you have enrolled in Multi-Factor Authentication you can then set up a Password Recovery Question. If you haven’t yet enrolled in MFA or set up a Password Recovery question, you will need to contact us to reset your password.
Choose an option that works best for you:
Online banking (desktop)
Vancity mobile app
Remember that your password:
- must have between 8 and 72 characters, include at least 1 lower case letter, at least 1 upper case letter, at least one number, at least one symbol or space, not include your card number, and not be any of your last 24 passwords
- cannot be generated by a password management feature such as iCloud Keychain as it may not meet Vancity’s requirements above
- shouldn’t be shared with anyone else. It’s your responsibility to protect your passwords
- If you have forgotten your password, please read this information
