How do I change my online banking password?

Choose an option that works best for you:

Desktop
Mobile

Step 1: Log in to Online Banking. Click the member icon in the top-right corner. Select ‘Login and security’, then click ‘Change password’.
Step 2: Update your password. Enter your current password. Enter your new password. Confirm your new password. Click ‘Confirm’ to save your changes.

Step 1: Log in to the Vancity Mobile App. Tap the member icon at the top of the screen. Select ‘Login and security’.
Step 2: Change your password. Tap ‘Change password’. Enter your current password, then your new password. Tap ‘Confirm’ to save your changes.

Remember that your password:

• Must be between 8 and 72 characters, include at least 1 lower case letter, 1 upper case letter, 1 number, and 1 symbol or space.
• Must not include your card number, and not match any of your last 24 passwords.
• Cannot be generated by a password management feature such as iCloud Keychain as it may not meet Vancity’s requirements.
• Shouldn’t be shared with anyone else. It’s your responsibility to protect your passwords.

If you have forgotten your password, please
read this information.

Related posts:

How do I log in to my account? What do I do if I can’t log in to my account because it has been locked? How do I enroll in Password Reset? How do I log in if I forgot my password or MEMBER CARD number?