Online banking passwords must be between 8 and 72 characters long, and must contain at least:
- 1 lower case letter (from a to z),
- 1 upper case letter (from A to Z),
- 1 number (from 0 to 9), and
- 1 symbol (*~>|!+?”,@-#{$.\%/}&:^’:_<~={})
Your password can contain spaces, but a space does not count as a symbol.
Even though Vancity has systems in place to protect your money, keeping your financial accounts safe is a shared responsibility. Here are some tips to create stronger passwords:
- Avoid using simple patterns or easy to guess options. That includes the word password, birth dates, phone numbers, names, addresses or number strings like 111111.
- Don’t use the same password on every website. Ensure your new password is unique to online banking.
Ready to level up your password even more?
Consider using a passphrase or a selection of random words. Bonus – you’re more likely to remember a passphrase like CoconutAvocadoPlaza1$ than a password like M@5t3Rp@$$w0rd1967.
If you haven’t set up the Password Recovery feature, you will need to call our Member Services Centre or visit any branch to reset your password.
Please note, it can take up to 15 minutes between the Password Recovery setup and before you can use the Forgot Password feature.
If you are unable to log into Online Banking and you are trying to view your Visa information, you can also log into our Manage My Visa card site.
