How do I change the way I receive my MFA code after enrollment?

If you are looking for information on how to enroll in Multi-Factor Authentication (MFA), please visit this page.

If you’d like to manually add your authenticator app to MFA (without using a QR code), visit this page.

Please note that if you are traveling and not taking any of your devices with you, you will only be able to access your banking by calling Member Services. If you know ahead of time that you won’t have access to your phone or device where you receive your MFA code, please make sure to change it in advance. You can receive the MFA code on any device that has your authenticator app (i.e., phone, tablet, laptop, etc.) You can find a step-by-step guide on this page.

If you are already abroad or don’t have access to your phone, you will not be able to change the way you receive your MFA code. Please call Member Services so we may assist you in accessing your banking:

Monday to Saturday: 8 am to 8 pm, Sunday: 10 am to 5:30 pm
Vancouver: 604-877-7000
Victoria: 250-519-7000
Toll-free: +1-888-826-2489
International: +IAC-800-826-2489-0
(IAC = International Access Code, varies by country)

The following steps show how to change the way you receive your one-time code after enrolling.

Browser

Step 1:

Step 2:

Navigate to the ‘Settings’ section via the top right profile icon.

Then select ‘Login and Security’ and then
‘Manage multi-factor authentication’.

Step 3:

Select the method you want to remove or update and continue to set up again.

Mobile App

Step 1:

Enter your MEMBER CARD number and Password and select
‘Login’.

Step 2:

Navigate to the ‘Settings’ section via the top right profile icon.

Then select ‘Login and Security’ and then
‘Manage multi-factor authentication’.

Step 3:

Select the method you want to remove or update and continue to set up again.

What do I do if I no longer control the phone number I used for MFA?

Log in to Online Banking and update your MFA method by following the steps above.
If you’re unable to log in, please
visit any branch
or contact our Member Services Centre at 604-709-6959 or toll-free 866-899-6959.

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