How do I change the way I receive my MFA code after enrollment?

Browser

Step 1:

Step 2:

Navigate to the ‘Profile and Preferences’ section.

Then select ‘Manage Multi Factor Authentication and Password Reset Settings’.

Step 3:

Choose ‘Remove’ for the factor you want to remove or update.

Then, simply select ‘Set Up’ to set it up again.

Mobile App

Step 1:

Enter your MEMBER CARD number and Password and select ‘Login’.

Step 2:

Navigate to the ‘Settings’ section and choose ‘Security’.

Step 3:

Choose ‘Remove’ for the factor you want to remove or update.

If you want to set it up again, simply select ‘Update’.

What do I do if I no longer control the phone number I used for MFA?

Log in to Online Banking and update your MFA method by following the steps above.
If you’re unable to log in, please
visit any branch
or contact our Member Services Centre at 604-709-6959 or toll-free 866-899-6959.

Browser

Step 1:

Step 2:

Navigate to the ‘Settings’ section via the top right profile icon.

Then select ‘Login and Security’ and then
‘Manage multi-factor authentication’.

Step 3:

Select the method you want to remove or update and continue to set up again.

Mobile App

Step 1:

Enter your MEMBER CARD number and Password and select
‘Login’.

Step 2:

Navigate to the ‘Settings’ section via the top right profile icon.

Then select ‘Login and Security’ and then
‘Manage multi-factor authentication’.

Step 3:

Select the method you want to remove or update and continue to set up again.

What do I do if I no longer control the phone number I used for MFA?

Related posts: