This article is meant to outline some more information specific to travelling with your Visa card.
- You should continue to receive both types of alerts via text internationally. Incoming texts are based on your cell phone provider and may not be received if roaming is turned off.
- You will always receive email alerts while travelling, as long as you’re opted in for email alerts and your email address on file is up to date.
You may use your Visa card at any ATM in the world where the Visa symbol is displayed to obtain a Cash Advance.
You will need your PIN # to complete an ATM Transaction.
Certain fees and interest will apply to any Cash Advance you make.
There may also be additional fees that are charged if you use an ATM, for example, a fee charged by the ATM operator. You should keep the ATM receipt as a record of your ATM Transaction.
We are not responsible for any delay, inconvenience or loss that you may experience as a result of the breakdown or malfunction of an ATM.
Yes. Please refer to your Certificate of Insurance for more details on the coverage provided.
Some companies (e.g. many Irish car rental agencies and some agencies in Israel) may require additional proof of Insurance to decline the Collision/Damage Waiver (CDW) or its equivalent to take possession of the rental vehicle.
To request this additional information please contact the Insurer
Call toll-free from Canada and the United States:
1-855-255-5205
Call collect from outside Canada and the United States:
613-634-4991
Write to: P.O. Box 7300, Kingston, ON K7L 0B2
You are not required to notify Vancity of your travel plans if you will be using your credit card or debit card while away from home. Vancity’s fraud detection systems monitor your account to protect you against suspicious transactions, however, it is still your responsibility to review your transactions regularly and notify us promptly if you see anything unusual. Please ensure that your contact information is up to date in the event we may need to reach you at home or while travelling.
For more information please refer to your cards terms and conditions
You must inform us immediately if you know or suspect your Visa card was lost or stolen – or if you know or suspect your Visa card or Visa Account is being used without your authority. Call us 24 hours a day, 7 days a week at Card Services at 604-877-4999 (Metro Vancouver) or 1-800-611-8472 (toll-free). If you are outside Canada or the U.S., call toll-free at IAC-800-500-0707-0 (IAC = International Access, varies by country).
Once you let us know that your Visa card has been lost or stolen or that your Visa card or Visa Account is being used without your authority, you will not be responsible for any transactions completed with your Visa Card after that.
We will work with you to get you a Visa card replacement as soon as possible, worldwide. Call us 24 hours a day, 7 days a week at Card Services at 604-877-4999 (Metro Vancouver) or 1-800-611-8472 (toll-free). If you are outside Canada or the U.S., call toll-free at IAC-800-500-0707-0 (IAC = International Access, varies by country).
Dedicated enviro Visa Infinite Privilege* security fast track lane at select airports is only available for Visa Infinite Privilege cardholders at International, Domestic and Trans-border checkpoints.
