Vancity Learning Hub

How do I manually add my authenticator app to MFA (without using the QR code)?

If you are looking for information on how to enroll in Multi-Factor Authentication (MFA), please visit this page. 

If you’d like to change the way you receive your MFA code after enrollment, visit this page. 

Please note that if you are traveling and not taking any of your devices with you, you will only be able to access your banking by calling Member Services. If you know ahead of time that you won’t have access to your phone or device where you receive your MFA code, please make sure to change it in advance. You can receive the MFA code on any device that has your authenticator app (i.e., phone, tablet, laptop, etc.), we do not offer MFA via email. You can find a step-by-step guide on this page.   

If you are already abroad or don’t have access to your phone, you will not be able to change the way you receive your MFA code. Please call Member Services so we may assist you in accessing your banking:    

Monday to Saturday: 8 am to 8 pm, Sunday: 10 am to 5:30 pm
Vancouver: 604-877-7000
Victoria: 250-519-7000
Toll-free: +1-888-826-2489
International: +IAC-800-826-2489-0
(IAC = International Access Code, varies by country)


Step 1:

Enter your MEMBER CARD number and select ‘Next’.

Step 2:

Enter your Password and select ‘Login’.

Step 3:

Select ‘Set up MFA’ to proceed with enabling multi-factor authentication.

Step 4:

Select ‘Authenticator App ’.

Step 5:

Select your device then select ‘Next’.

Step 6:

From your device, open the Google Authenticator app.

Step 7:

Select “+ from the bottom-right corner”.

Step 8:

Select “Enter a setup key“.

Step 9:

Back on your device, on the QR code screen, select “Can’t scan?”.

Step 10:

Notice the code included in the field. You will need that code in the next steps. Please note you will not be able to copy-paste it.

Step 11:

Go back to the authenticator app.

Enter the following details:

  • A name for the account, for example, My Vancity Login
  • The code provided in the previous step.

Step 12:

Verify that the key type is “Time based”.

Step 13:

Select ‘Add’.

Step 14:

You will see the code listed in the app.

Step 15:

Back on this screen, select “Next”.

Step 16:

Enter the one-time code and select ‘Verify’.

Step 17:

Once the Authenticator App is successfully set up, select ‘Continue’.

Step 1

Log in to Online Banking and click the circle member icon on the top-right to open the Settings. Click Login and security and then Manage multi-factor authentication.

Step 2

Under Manage multi-factor authentication, select ‘Authenticator App’.

Step 3

Select your device then select ‘Next’.

Step 4

From your device, open the Google Authenticator app.

Step 5

Select + from the bottom-right corner.

Step 6

Select Enter a setup key.

Step 7

Back in Online Banking, on the QR code screen, select Can’t scan?.

Step 8

Notice the code included in the field. You will need that code in the next steps. Please note you will not be able to copy-paste it.

Step 9

Go back to the authenticator app.

Enter the following details:

  • A name for the account, for example, My Vancity Login
  • The code provided in the previous step.

Verify that the key type is Time based. Select Add.

Step 10

You will see the code listed in the app.

Step 11

Back in Online Banking, select Next.

Step 12

Enter the one-time code and select ‘Verify’.

Step 13

Once the Authenticator App is successfully set up, select ‘Take me home’ or ‘Close‘.

Related posts:

My business delegate needs help with MFA. How can I help them? How do I enroll in Multi-Factor Authentication (MFA)? How do I log in to Online Banking and authenticate with MFA on the Vancity website? How do I enroll in Multi-Factor Authentication (MFA)?
Go to vancity.com
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