What do I do if I forgot my PAC # or my security questions?

No problem, please contact us by phone or go to the branch. Once we’ve verified your information, we can reset your log in so that you can change your PAC (Personal Access Code) or your security questions.

Remember that your PAC # is different than your PIN #. You use your PAC to log into online, mobile and telephone banking and your PIN with your debit card.

If you forget your 4-digit PIN or verbal password, you’ll need to go to your nearest community branch.

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