How do I change my telephone banking code?

Your Telephone Banking Code (referred to as PAC # prior to December 8, 2019) consists of 5- to 8-digits (numbers only). If you have not made any changes you can continue to use the same 5- to 8-digits to access telephone banking

To change your telephone banking code, follow these steps:

  1. dial 604.877.7001 or 1.800.310.8777 (toll-free)
  2. press “4
  3. enter your MEMBER CARD# and Telephone Banking Code #

 

No. At this time, if you forget your code or have been locked out, you will need to contact our Member Services Centre or visit one of our community branches to reset your telephone banking code.

 

To change your online banking password, go to How do I change my online banking password?

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