How do I access and manage my Online Business Banking? (Delegate)

You can access Online Business Banking by logging in through vancity.com

A Delegate’s password can only be reset by the authorized signer that created their profile.  This reset can only be done through the desktop access of Online Business Banking.  To reset a delegate’s password, follow the steps below:

From the left hand menu, click the ‘Business Services‘ tab Click the ‘Delegate Manager‘ sub tab Locate the delegate whose profile you wish to edit and click the ‘Edit‘ link beside their name *Reminder: you can only reset the password of a Delegate you have created. Enter the password in the ‘New Password‘ field and the ‘Confirm Password‘ field Click the ‘Submit’ button

 

The Delegate will then receive an email at the address specified in their profile with their password. At the first login, the delegate will be prompted to create a new password.

Only authorized signers have the ability to reset your password.  Vancity staff are unable to assist with this request as your profile is managed by the authorized signers of the account you are accessing.  Please contact them for further assistance.

There are various levels of authorization for Delegates that are determined and/or modified by the authorized signers of the account.

Status	Action
Read-only	View accounts and manage the following: Interac e-Transfer profile and recipients. bill payees
Initiator	view accounts and initiate transactions including: bill payments Send Interac e-Transfer *Note: Delegates will not be able to receive Interac e-Transfers. transfer of funds to another member transfer of funds to another account within the relationship

Vancity staff are unable to assist with this request.  Please contact an authorized signer of the business account to have your access removed or modify my settings; Only they have access to modify your profile.

	Step 1: Click ‘Transfer Money’. Fill in all the details and click ‘Confirm’.
	Step 2: Choose the account that will be credited and click “Confirm’.
	Step 3: Click ‘Confirm” once you’ve double checked everything is accurate. Note: That transaction will then remain in ‘pending‘ status for up to 7 days until an authorized signer has approved it.  While in ‘pending‘ status, this transaction will not be processed nor impact the balance of the account.

 

Transactions initiated by a delegate or those involving dual signatures can be viewed within the ‘Transaction Manager’.  This is accessed through the Business Services tab in the the left-hand toolbar.

These transactions will be categorized in three ways:

Category	Related Information
Transactions require your approval	These transactions are in ‘pending’ status and require your approval. Note: As a delegate,  you will not expect to see any transactions in this category
Transactions require approval from others	These transactions are in ‘pending’ status and have an approval outstanding.  In order to view the history, click the ‘Show history‘ link next to the header of the transaction.  This will provide you details of the individuals who have initiated and approved to that point. (insert gif of approver/show history) From this category, you are able to recall a pending transaction by clicking the ‘Recall‘ button at the bottom of the transaction details.
Transactions rejected, recalled or expired	These transactions have been rejected, recalled or have expired.  To view the details of these transactions, click the ‘Show history‘ link next to the header of the transaction.

 

A transaction stays in pending status for 7 calendar days before it expires.  There are no impacts to the balance of the account as pending transactions are not processed until they have been fully approved.

An expired transaction can be viewed in the ‘Transaction Manager’.  If this transaction requires processing, it must be re-initiated.

As a delegate, you are only able to initiate a transaction; Approval for that transaction is required by an authorized signer.

To add or manage INTERAC e-Transfer recipients: “How do I add a recipient to send or request an INTERAC e-Transfer?“

Delegates with ‘Initiator’ status are able to initiate sending or requesting an INTERAC e-Transfer.  This will sit in pending status until the appropriate number of approvers, as specified by the business, complete the transaction.  Until it is approved, these transfers will not be processed, the recipients will not be notified and the balance of the account will not be impacted.