To log into online, mobile or automated telephone banking, you need three things:
| Online Banking | Mobile App Banking | Automated Telephone Banking | |
| MEMBER CARD # (last 10-digits on your MEMBER CARD debit card) | Yes | Yes | Yes |
| Online Banking Password (formerly referred to as PAC #) | Yes | Yes | N/A |
| Telephone Banking Code (formerly referred to as PAC #) | N/A | N/A | Yes |
For more detail logging in, visit the ‘How do I log in to Online Banking and authenticate with MFA on the Vancity website?‘ article.
Need help?
If you need help with your MEMBER CARD #, Online Banking Password or Telephone Banking Code, please call our Member Services Centre:
- Metro Vancouver 604-877-7000
- Greater Victoria: 250-519-7000
- Toll-free: 1-888-Vancity (1-888-826-2489)
Logging in for the first time
For your first log in to online banking, you’ll need to log in using a desktop (laptop or PC) or the Vancity mobile app. You’ll be prompted to do the following:
- set up Multi-Factor Authentication
- accept the Account & Services Guide Agreement (for personal members) or the Business Member Agreement (for business members)
