There are a couple of options for receiving your statements:
- A paper statement mailed to you
- An e-mail notification when your eStatement is ready to view
If you’re the Primary Cardholder or Account Administrator, you can make your choice by updating your ‘Statement Preferences’ on the Manage my Visa card website.
To view eStatements, Primary Cardholders and Account Administrators can log in to the Manage my Visa Card website and select ‘View eStatements’ from the “I want to…” dropdown. They’ll be available for up to 24 months. This is a digital copy of your statement, and it can be viewed in PDF, printed or saved to file.
If you’re also a Vancity member, Primary Cardholders also have the option to log in to online banking to view their transaction details and other Visa account details.
Business use cards: Account Administrators can log in to the Manage my Visa Card website and select ‘View eStatements’.
Don’t have your enviro Visa card account linked to online banking yet? Learn how to link your account.
To stop receiving paper statements in the mail, you’ll need to opt-out by updating your ‘Statement Preferences’. Please note that only Primary Cardholders and Account Administrators can do this.
Here’s how:
- Log in to the Manage my Visa Card website.
- Choose ‘Manage Profile’. Verify your e-mail address (third box down on the screen) and update it, if necessary.
- Click on the pencil in the right-hand corner of the Paper statements box
- Click ‘Turn off’, you will see the update on screen.
Your next statement will still be mailed to you to ensure there’s no disruption to receiving your statements. After that, you’ll receive an e-mail notification when a new eStatement is available.
Note: You won’t receive your eStatement in the notification e-mail. You’ll need to log in to your account on the Manage my Visa Card website to view it.
You can turn paper statements back on at any time by updating your Statement Preferences.
eStatements are stored in the Manage my Visa card website for up to 24 months.
If you need a copy of an older eStatement that’s no longer available, please contact Card services toll-free at 1-888-877-4543. You can ask for printed copies of old statements and a $2 fee per statement will apply.
As of August 12, 2020, you will only receive eStatement notifications if you select eStatement notifications only. If you had previously selected to receive paper & eStatement notifications, this is no longer available.
As of August 12, 2020, you will only receive eStatement notifications if you opt in to not receiving paper statements. You cannot receive both eStatement notifications and paper statements.
Once you have signed up for eStatements you will receive an e-mail notification to the e-mail address on file once your statement is ready.
When you opt out of paper statements, your next statement will still be mailed to you. After that, you’ll only receive an e-mail notification when a new eStatement is available. Please note, in most cases, you only receive a statement when you have a balance on your account.
Please give Card Services a call at 604-877-4999 or toll free at 1-800-611-8472 and one of our representatives will be happy to help.
