What do I need to do to switch over to Vancity?

Switching over from another financial institution can be an easy and smooth experience. Once you’re a member at Vancity, you can transfer all or some of your pre-authorized payments from another financial institution to Vancity, as well as your automatic payroll deposits. This is what you need to do to make the most out of Vancity account!

Ready to make the switch? You can also download this handy checklist to make it easy.

Easy steps to switch your banking

Now that you opened your new account, we’re here to help you switch your services to Vancity.

Step 1. Set up online banking

To log into online banking on vancity.com or the Vancity mobile app for the first time, enter the last 10 digits of your MEMBER CARD® debit card # (include zeros, omit the space), then enter your temporary online banking password. You’ll need to update your password and set up multi-factor authentication.

Review the checklist below for the items you can set up once you receive your new Vancity debit card.

A complete step-by-step guide to setting up online banking and the links to download the Vancity mobile app for Apple or Android are available at support.vancity.com/gettingstarted/

Step 2. Switch my payroll or other direct deposits to my Vancity account

Setting up a direct deposit is easy. Simply log in online and download a void cheque, which will have all the information you need, then provide it to your employer or income provider.

What you’ll need to set up a direct deposit

Download a void cheque through your online banking, all the necessary information will be populated on the form. Just follow the steps below to download your void cheque.

Log in to online banking and select the account you want your direct deposit or pre-authorized payments to go through
Once you’ve selected the account, click on the link that says “Direct Deposit and Pre-Authorized (PAD) Form” and download the form.

You’ll need to provide your new account information to your employer and other organizations that deposit automatic payments (like government benefits).

You full name and address as it appears on your account statements
Vancity’s Financial Institution Number: 809
The account number you’d like your pre-authorized payment to be paid from
How to find your account and transit number
Your transit number
Your branch address
Find your branch’s address

We also have an easy way to update the Canada Revenue Agency (CRA) with your direct deposit information through online banking. In the left-hand menu, select Account Services > Set up CRA Direct Deposit.

Here are some examples of possible automated direct deposits:

Employer payroll
Government benefits – change your sign-in partner to Vancity for CRA
Brokerage deposits
Child support

Step 3. Set up a pre-authorized payment from a Vancity account

Pre-authorized payments are a convenient and hassle-free way to ensure your regular and expected bills are paid on time, every time. They’re a great choice if you want to avoid unwanted late-payment penalties and would prefer not to have to manually pay your recurring bills. Plus, they can even help you maintain and improve your credit score.

Void cheque
Some service providers may ask for a void cheque to set up pre-authorized payments. Simply download a void cheque by following the instructions below.

Log in to online banking and select the account you want your direct deposit or pre-authorized payments to go through
Once you’ve selected the account, click on the link that says “Direct Deposit and Pre-Authorized (PAD) Form” and download the form.

Or use the pre-authorized payment form and contact the services to provide this information.

Pre-authorized payments are set up with your service provide. You can usually find setup instructions on the back of your bill or you can contact them directly. You’ll need to provide them your account information:

You full name and address as it appears on your account statements
Vancity’s Financial Institution Number: 809
The account number you’d like your pre-authorized payment to be paid from
How to find your account and transit number
Your transit number
Your branch address
Find your branch’s address

Here are some examples of possible automated direct deposits:

Gas / electric utilities	Mortgage / Loans
Credit cards	Cable / Internet / Phone

Step 4. Transfer your investments

Want to talk about managing your cashflow, setting up automatic savings plans or moving your other investments to Vancity? New members may also be eligible for offers and pre-approvals when applying for an enviro™ Visa* card or line of credit.

Visit our website for more info on the services we offer. We are here to help you get in good financial shape with advice and planning.

If you already have a TFSA/RRSP/RRIF, fill out these forms and book an appointment with us to bring them over!

If you want more information, you can call us at the numbers below.

Our Member Services Centre is staffed by member service specialists ready to serve you 7 days a week. Monday to Saturday 8 am to 8 pm; Sunday 10 am to 5:30 pm.

Metro Vancouver 604.877.7000
Greater Victoria 250.519.7000
Toll-free 1.888.826.2489