Online Account Opening

Complete your online application here using your web browser on a mobile phone, desktop, and/or tablet.

While we recommend using the latest version of a web browser, the minimum version requirements to open an Online Account include:

• Google Chrome, Firefox, and Microsoft Edge – Version 100 or above
• Safari – Version 15 or above

Using one of recommended version of the web browsers listed above will ensure you’re getting the best experience.

Opening an account online is quick and easy. Complete the application in 5 to 10 minutes. Plus, you could be approved on the spot.

To open an account online at Vancity, you need to:

• Be a resident of British Columbia
• Be 19 years of age or older
• Have a Social Insurance Number
• Have either a BC driver’s license, BC services card, Certificate of Indian Status, or similar BC ID) — and a mobile device for identity verification
• Be opening an account for yourself, not for a third-party

• British Columbia (BC) Driver’s License
• British Columbia (BC) Driver’s License and Services Card
• British Columbia (BC) Services Card
• British Columbia (BC) Identity Card
• British Columbia (BC) Notice Driver’s License
• British Columbia (BC) Learner Driver’s License
• British Columbia (BC) Enhanced Driver’s License
• British Columbia (BC) Enhanced Identity Card
• British Columbia (BC) Enhanced Card
• British Columbia (BC) License Card
• British Columbia (BC) Identification Card
• Indian Status Card

Note- Canadian Passports are not currently eligible.

You’ll know your account was successfully opened when you receive a confirmation email from us that says your application’s been approved and an email to activate your online banking.

Approved applicants will receive a Congratulations email that outlines the account they have recently opened and next steps.

Approved members are provided several next steps including:

• Instructions on how to fund the account
• A Member Card Number and directions on how to use it to access online banking; and
• Instructions to download Vancity’s mobile app (available for both iPhone and Android).

Members can use e-Transfer, mobile deposit within the Vancity app, member to member transfers or visit a branch. Once members receive their member card, deposits can be made using an ATM Machine.

The application process is completely online, no need to send us anything.

Yes – if you choose to open an online account, your data will be secure.

For applicants who decide to open an online account with Vancity, your data will be securely shared with Vancity’s partner, ThirdStream. Thirdstream does not store any personal identification details.

When a technical error occurs with the Online Account Opening application, the applicant will be prompted with an error screen. If an applicant encounters an error they can try again or book an account opening appointment at the branch or over the phone.

There are several reasons an online account application may be declined or placed ‘In Review”. These reasons include fraud and credit concerns, identity verification issues, or system errors. For security reasons, we are unable to disclose specific reasons as to why your application was declined or placed in review.

For security reasons, the application will time out after 20 minutes. When a timeout error occurs, you will be prompted with a time’s up screen and all progress will be lost. As a result, the applicant will have to start a new application.

To close your account, contact us by calling our Member Services Centre or visit us at one of our branches.