How do I enroll in the Visa Airport Companion Program?

Visa Airport Companion Logo. Gold outline of a plant on a white background with Visa written below in blue.

As part of their premium benefits, Vancity enviroTM Visa Infinite*, enviro Visa Infinite Privilege* and enviro Visa Infinite Business* cardholders can enroll in the Visa Airport Companion Program1 (managed by Dragonpass International Ltd.). 

Once enrolled, you’ll have instant access to your Visa Airport Companion membership through the Visa Airport Companion App or by visiting visaairportcompanion.ca. You can make traveling more comfortable when you use your membership card to access airport lounge visits at over 1,200 participating airport lounges worldwide. 

How to enroll for Visa Airport Companion:

  1. Download the Visa Airport Companion App from the App StoreSM or on Google PlayTM  
  2. Select “Canada” as your region and select “Sign Up”
  3. You’ll be asked if you have an existing Visa Airport Companion membership. Select “No, I want to create a membership”
  4. Select “Sign up with Visa Card”
  5. Enter your Visa card details through the secure form to verify your eligibility for the Visa Airport Companion Program
  6. Your enviro Visa Infinite, enviro Visa Infinite Privilege or enviro Visa Infinite Business card that you are enrolling with will be saved as the primary method of payment for any future Visa Airport Companion Program purchases. 
  7. Enter your personal details to set up your membership profile and provide your consent to the Terms and Conditions of the Visa Airport Companion Program
  8. Create a password for your membership profile
  9. Once successfully enrolled, your Visa Airport Companion membership card will be displayed, and you’ll be sent a welcome email. You can search for participating lounges on the Visa Airport Companion App or website. 
  10. To enter a participating lounge, you can:
    1. show your digital membership card and QR code within the Visa Airport Companion App or website; or
    2. show a printed or emailed e-Certificate containing your digital membership card and QR code; or
    3. show the enviro Visa card that you used to enroll2 (this option is only available at select lounges).  

  1. Visit the Visa Airport Companion website at visaairportcompanion.ca 
  2. Select “Sign Up”
  3. Enter your Visa card details through the secure form to verify your eligibility for the Visa Airport Companion Program. 
  4. Your enviro Visa Infinite, enviro Visa Infinite Privilege or enviro Visa Infinite Business card that you are enrolling with will be saved as the primary method of payment for any future Visa Airport Companion purchases. 
  5. Enter your personal details to set up your membership profile
  6. Create a password for your membership profile and provide your consent to the Terms and Conditions of the Visa Airport Companion Program
  7. Once successfully enrolled, your Visa Airport Companion membership card will be displayed, and you’ll be sent a welcome email. You can search for participating lounges on the Visa Airport Companion App or website. 
  8. To enter a participating lounge, you can: 
    1. show your digital membership card and QR code within the Visa Airport Companion App or website; or 
    2. show a printed or emailed e-Certificate containing your digital membership card and QR code; or 
    3. show the enviro Visa card that you used to enroll (this option is only available at select lounges).

 

FAQs

No, there is no obligation to enroll in Visa Airport Companion. However, if you want to enjoy the benefits of the airport lounge membership, enrollment is required. Enrollment is quick and the membership begins immediately, allowing you to enter lounges with ease. 

Once enrolled, you can access participating airport lounges in one of three ways: 

  1. show your digital membership card and QR code within the Visa Airport Companion App or website; or 
  2. show a printed or emailed e-Certificate containing your digital membership card and QR code; or 
  3. show the enviro Visa card that you used to enroll (this option is only available at select lounges).  

enviro Visa Infinite and enviro Visa Infinite Business cardholders can purchase lounge visits to enter a lounge. enviro Visa Infinite Privilege cardholders receive six complimentary airport lounge visits per membership year and can purchase additional visits. These visits can be used for the cardholder or their accompanying guests 

Once complimentary lounge visits have been used (if applicable), cardholders can purchase lounge visits at a reduced rate of $32 USD (subject to change) per person per visit. These applicable lounge access charges will be billed to the enviro Visa card used to enroll for the Visa Airport Companion Program membership at the time of entry into the lounge.  

The provider of the Global Airport Lounge Access Program, providing you with complimentary airport lounge membership, changed from Priority Pass to the Visa Airport Companion Program on Friday, July 1, 2022.  

See the table below for the difference between Priority Pass and the Visa Airport Companion Program. 

  Priority Pass (effective until June 30, 2022)  Visa Companion Program  (effective July 1, 2022)  Cardholder impact 
Lounges available  Over 1,200 globally  (8 within Canada)  Over 1,200 globally  (more than 20 within Canada)  Access to more Canadian lounges 
Membership included  Yes  Yes  No change 
Lounge visits entitlement  6 per membership year (for enviro Visa Infinite Privilege cards only)  6 per membership year (for enviro Visa Infinite Privilege cards only)  No change 
Enrollment processing time  Approx. 2 days for digital membership and 2-3 weeks for physical plastic membership card  Instantaneous  Immediate access to benefits upon enrollment  
Means of access  Two options: 

  • Physical membership, or  
  • Digital membership card 
Three options: 

  • Digital membership card and QR code; or 
  • Printed or emailed e-Certificate containing digital membership card and QR code; or 
  • Eligible enviro Visa card used to enroll2 (subject to availability).  

Please note you will not get a physical Visa Airport Companion membership card  

Multiple means of access after enrollment, including physical enviro Visa card 
Cardholder paid visit cost  $32 USD charged to card on file  $32 USD charged to card on file  No change 

Membership year is 12 months from enrollment date 

 

To view a full list of participating lounges and full Terms and Conditions please visit visaairportcompanion.ca. 

For additional questions, please call Card Services. 
Metro Vancouver: 604-877-4999 
Toll-free: 1-800-611-8472 

1 Visa Airport Companion Program membership is included. There will be a fee for each lounge visit for enviro Visa Infinite and enviro Visa Infinite Business cardholders. enviro Visa Infinite Privilege cardholders will receive the six complimentary lounge visits per membership year. There is a fee for each additional lounge visit. For full Terms and Conditions, please visit visaairportcompanion.ca 

2 Access upon presentation of a valid and enrolled eligible Visa Card, while available in most lounges within the Program, is subject to availability. 

Vancity enviro Visa Infinite and enviro Visa Infinite Business Cardholders have access to participating lounges within the Visa Airport Companion Program (“Program”), hosted and managed by Dragonpass International Ltd. Cardholders must enroll for this benefit either through the Visa Airport Companion App (available to download for free) or on the Program Website(visaairportcompanion.ca) using a valid Vancity enviro Visa Infinite and enviro Visa Infinite Business Card. Upon enrollment, Cardholders and their guests can access participating lounges by paying a fee of $32 USD (subject to change) per person per visit. Applicable lounge access charges will be billed to the Card connected to the Cardholders’ Program membership. Unless suspended or cancelled, the Program membership and any included complimentary lounge visits (if applicable) will automatically renew annually on the anniversary date (e.g., when the Cardholder enrolled for the Program). To view a full list of participating airport lounges, their facilities, opening times and restrictions Cardholders can visit the Program App and Website for more information. Cardholders who participate in the Program are subject to the DragonPass Terms of Use, Terms of Service and Privacy Policy and Visa’s Privacy Notice. To view the full Terms and Conditions for the Program, please visit the Program App or Website. The Program services and benefits are provided by DragonPass and applicable third party offer providers and neither Visa nor the Issuer is responsible for any claims or damages arising from participation in the Program. 

Cardholders with a valid Canadian issued Visa Infinite Privilege Card have access to participating lounges within the Visa Airport Companion Program (“Program”), hosted and managed by Dragonpass International Ltd. Cardholders must enroll for this benefit either through the Visa Airport Companion App (available to download for free) or on the Program Website (visaairportcompanion.ca) using a valid Canadian issued Visa Infinite Privilege Card. Upon enrollment, 6 complimentary lounge visits will be available for the Cardholder per membership year; the complimentary visits can be used by the Cardholder for themselves and for their accompanying guests at participating lounges. All additional visits beyond the complimentary visits are subject to a fee of $32 USD (subject to change) per person per visit. Applicable lounge access charges will be billed to the Visa Infinite Privilege Card connected to the Cardholders’ Program membership. Unless suspended or cancelled, the Program membership and any included complimentary lounge visits (if applicable) will automatically renew annually on the anniversary date (e.g., when the Cardholder enrolled for the Program). To view a full list of participating airport lounges, their facilities, opening times and restrictions Cardholders can visit the Program App and Website for more information. Cardholders who participate in the Program are subject to the DragonPass Terms of Use, Terms of Service and Privacy Policy and Visa’s Privacy Notice. To view the full Terms and Conditions for the Program, please visit the Program App or Website. The Program services and benefits are provided by DragonPass and applicable third party offer providers and neither Visa nor the Issuer is responsible for any claims or damages arising from participation in the Program. Cardholders must be 18 years of age or older to enroll for this benefit. 

* Visa, Visa Infinite, Visa Infinite Business and Visa Infinite Privilege are trademarks of Visa Int., used under license
SM Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Apple Inc. is not a sponsor or participant of Visa for Vancity Credit Union. 

TM Android and Google Play are trademarks of Google Inc. 

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