Steps to Request Money
- Log into online or mobile banking and navigate to e-Transfers in the menu.
- Select Request money.
- Select the person you want to request funds from. You can choose a pre-existing contact or add a new recipient. You will need to check a box confirming that you have notified the person who will be receiving the request, and have their permission.
- Enter in the specified amount you are requesting and select the account you would like the funds to be deposited into. You have the option to add a personalized message, an invoice number or a due date. This is useful for small business members.
- Once the recipient has fulfilled your request, funds will be deposited into your bank account and you will be notified. At this time an Interac e-Transfer service fee will be applied to your account.
- Press e-Transfers on the menuof the app.
- Press Request money from the menu at the top.
Note: If you do not have any recipients saved in the app, you will need to add a new recipient.
- Press the From field to select the person you wish to request funds from. You can choose a pre-existing contact or add a new recipient.
- Enter in the specified amount you are requesting and select the account you would like the funds to be deposited into. You can also add a personalized message in the memo field, or an invoice number and due date if you are a business member. You will need to check a box confirming that you have notified the person who will be receiving the request, and have their permission.
- Once the recipient has fulfilled your request, funds will be deposited automatically into your bank account and you will be notified. At this time an Interac e-Transfer service fee will be applied to your account.
Accepting an Interac e-transfer fulfillment
- Open your Vancity mobile banking app
- Review Fulfill Request and “Accept” acknowledgement to receive amount
- Review details and press “Confirm”.
- When the confirmation receipt displays on your screen, press “Done”.
