How do I Go Paperless with eStatements?
You can now access and download your eStatements through online banking (desktop only – PC or laptop). They look identical to paper statements and are convenient, environmentally-friendly and secure.
Benefits of eStatements
- View, download or print eStatements through online banking as soon as they are available
- Statements are stored securely in online banking for seven years
- Reduce paper waste and clutter
- Reduce the risk of your printed statements being lost or stolen
- Free of charge (some account holders will be charged a monthly paper statements fee, effective March 1, 2024. See details).
How to opt-out of paper statements
For Vancity banking accounts
Online (step-by-step guide)
In-branch
Telephone
For enviro Visa accounts
Online (step-by-step guide)
Note: It may take up to six weeks for the change to take effect.
How to view your eStatements
Once you opt-out of paper statements, you’ll receive an email every time your eStatements are ready to view online. You can access them in online banking under ‘My Accounts’ and ‘View e-Statements’.
Can I continue receiving paper statements?
You can continue receiving paper statements or switch back to paper statements from eStatements at any time, however, some account holders will be charged $2.50 per month for each paper statement starting on March 1, 2024.
Exclusions apply:
You will not be charged a Paper Statement Fee in a month in which:
- You are within the first two years of Membership as part of the Refugee Assistance Program.
- Your Membership type is a Trust, Estate, or Accessibility.
- Any account holder is age 18 and younger or age 70 and older.
- Your chequing or savings account(s) had a negative balance at close of business/end of day. This includes lines of credit and overdraft.
Read more in the Service Charge Bulletin.
You can now access and download your eStatements through Online Banking (desktop only – PC or laptop). They look just like paper statements and offer a convenient, secure, and environmentally friendly alternative.
Benefits of eStatements
- Instant access: View, download or print eStatements through online banking as soon as they’re available.
- Secure storage: Statements are safely stored in Online Banking for seven years.
- Eco-friendly: Reduce paper waste and clutter.
- Enhanced security: Lower the risk of printed statements being lost or stolen.
- Free of charge: Some account holders will be charged a monthly paper statements fee, effective March 1, 2024. See details.
How to opt-out of paper statements
For Vancity banking accounts
Online (step-by-step guide)
In-branch
Telephone
For enviro Visa accounts
Online (step-by-step guide)
Note: It may take up to six weeks for the change to take effect.
How to view your eStatements
Once you opt-out of paper statements, you’ll receive an email notification whenever your eStatements are ready to view. You can access them in Online Banking under ‘My Accounts’ and ‘View e-Statements’.
Can I continue receiving paper statements?
You can continue receiving paper statements or switch back from eStatements at any time. However, starting March 1, 2024, some account holders will be charged $2.50 per month for each paper statement.
Exclusions apply:
You will not be charged a Paper Statement Fee in a month in which:
- You are within the first two years of membership under the Refugee Assistance Program.
- Your membership type is Trust, Estate, or Accessibility.
- Any account holder is 18 or younger or 70 or older.
- Your chequing or savings account(s) had a negative balance at close of business/end of day. This includes lines of credit and overdraft.
Read more in the Service Charge Bulletin.
