How do I “Request Money” through Interac e-Transfer?

Request Money is a feature of the Interac e-Transfer service which allows you to request money securely through online or mobile banking. You can send a request to anyone with an email address or mobile phone number and a bank account in Canada. You will be notified after the request has been fulfilled and the money has been deposited in your account.

Please note, a charge will be applied to the account that sent the request at the time that request is accepted and the funds are deposited. Please see our service charge bulletin for more information. An Interac e-Transfer Request will remain active for 30 days.

If you haven’t created a profile for Interac e-Transfer, you will need to do that first.

If you are experiencing difficulties when receiving a request for funds through Interac e-Transfer on mobile web or app, please login to online banking using a desktop computer or access the full website and login from your mobile phone.

Steps to Request Money

Online Banking

Log into online or mobile banking and navigate to Transfer Money in the left hand menu.
Select Request Interac e-Transfer.
Select the person you want to request funds from. You can choose a pre-existing contact or add a new recipient. You will need to check a box confirming that you have notified the person who will be receiving the request, and have their permission.
Enter in the specified amount you are requesting and select the account you would like the funds to be deposited into. You have the option to add a personalized message, an invoice number or a due date. This is useful for small business members.
Once the recipient has fulfilled your request, funds will be deposited into your bank account and you will be notified. At this time an Interac e-Transfer service fee will be applied to your account.

Mobile app

Press the Interac e-Transfer tile on the home screen of the app.
Log in with your Personal Account Number (PAN) and password.
Press Request from the menu at the top.
Note: If you do not have any recipients saved in the app, you will need to add a new recipient.
Press the From field to select the person you wish to request funds from. You can choose a pre-existing contact or add a new recipient.
Enter in the specified amount you are requesting and select the account you would like the funds to be deposited into. You can also add a personalized message in the memo field, or an invoice number and due date if you are a business member. You will need to check a box confirming that you have notified the person who will be receiving the request, and have their permission.
Once the recipient has fulfilled your request, funds will be deposited automatically into your bank account and you will be notified. At this time an Interac e-Transfer service fee will be applied to your account.

Accepting an Interac e-transfer fulfillment

How do I accept an Interac e-transfer fulfillment using biometrics?

Go to vancity.com

Steps to Request Money

Online Banking

Mobile app

Accepting an Interac e-transfer fulfillment

How do I accept an Interac e-transfer fulfillment using biometrics?

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