Canada Post is experiencing labour disruption, which may lead to delays in postal deliveries. If you’re expecting mail from us, please refer to the guidelines below for more information on what to anticipate.
Please note that you are still required to continue to make your payments on time even during postal disruptions to ensure your account remains in good standing (such as credit cards, line of credits mortgages etc).
Here are some options:
How to access your statements
If you need to access your statements during the Canada Post labour disruption, you can access e-Statements through online banking. Access eStatements here.
Paying bills
You can set up pre-authorized payments, or pay bills online. Vancity members typically set up pre-authorized payments for their regular and expected bills, like:
- Monthly hydro bills
- Strata payments
- Car insurance
- Gym memberships
- Property taxes
- Rental payments
For more information on how to set up your pre-authorized debits click here.
Credit card bill payments
You can also set up automatic payments from Vancity chequing accounts. You can choose to make just the minimum monthly payments, or to pay each month’s bill in full. Not a member? You can set up automatic payments for the minimum payment amount from any chequing account. If you’re looking to set up automatic payments with your service provider, please contact them directly about payment methods. Click here for more information on how to set up automated credit card bills on managemyvisa.
All physical statements will be held with our service provider until services are restored. Statements are also available as eStatements on vancity.com, or on our online Sustainable Wealth Management client portal. If you need help finding your eStatements, read our guide here. If you’re unable to access your eStatements online, your nearest Vancity branch can provide a transaction print-out for you.
If you usually receive enviro Visa statements by mail, you may experience some delays. You can access e-Statements through online banking. Access eStatements here.
To view eStatements, Primary Cardholders and Account Administrators can log in to the Manage my Visa Card website and select “View eStatements” from the “I want to…” dropdown menu. Each eStatement is available for up to 24 months. If you’re a Vancity member and Primary Cardholder, you can also log in to Online Banking to view transactions and other Visa account details.
An eStatement is a digital copy of your statement, which can be viewed in PDF format, downloaded, or printed. Learn more about eStatements here.
Please contact Card Services at 604-877-4999 or toll-free at 1-800-611-8472. Our team will arrange for your card to be delivered to your preferred Vancity community branch.
