Mobile App Updates
What’s new with the mobile app update?
Vancity has launched a mobile app upgrade for both Apple and Android users. Available in the app store beginning July 11, 2023, this update includes improvement in the functionality and overall experience of our mobile banking app.
Whether you’re curious about the changes or you need help navigating new features, this page has all the information you need to get acquainted with version 17.
Mobile App Update 17.8.2
What’s new with Version 17.8.2?
The mobile app Version 17.8.2 update includes several enhancements to improve app functionality and user experience to meet accessibility standards. We’re listening to your feedback and taking steps to provide a better mobile app experience so you can accomplish what you need to and get back to change-making. That’s the short version. But here are the full details.
As always, you can bank with us using our online, mobile app, and phone banking services and at any community branch you choose. |
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How do I know which version of the app I’m currently using?
| To determine which version of the app is currently installed on your device, tap the “About” icon on the home screen. The version of the app your are currently using is included in the section titled “App Information.” |  |
Tips for using the new version of the app
How do I enable Android biometric login?
Prerequisites:
To enable the use of biometric login for your Android device, complete the following steps: Step 1. Scroll to the bottom of the page and select Settings (A). This may require you to swipe left on the buttons as Settings is included on the second “page” of buttons (B). |
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| Step 2. From the Settings panel, select the option for Biometric Setup (C). |  |
| Step 3. You will be presented with the legal agreement required to be able to use device biometrics to log in to your account(s) via the app. If you wish to proceed, tap Accept. If you do not accept these terms, tap Decline. |  |
| Step 4. Once you’ve accepted the agreement, you will be taken to the Biometric Settings page. Enable biometric login by moving the switch button to the right (D). You will be promoted by a “Caution” message that informs you that your fingerprint will be used to log on by selecting this function.
Step 5. After reading the security warning, if you wish to continue, tap on Enable Biometric Login (E). |
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| Step 6. Deciding to enable biometric login will trigger Multi-Factor Authentication (MFA). The authentication screen will display the method that you have selected to validate your identity via MFA (e.g., text message, phone, etc.). In case you have not already set up MFA on your device, please visit the MFA Learning Hub on support.vancity.com. You may be asked to authenticate via your chosen authentication method. In this example you would tap on “Press Here to Receive Code” (F), to be sent a verification code. Once you have received the validation code, you would enter it into the code field on the MFA screen, then tap “Verify”. |  |
| Step 7. Once you have successfully validated your identity via MFA, your device will prompt you to scan your fingerprint. Once your fingerprint has been successfully recognized, you will be returned to the Biometric Settings page, where you will see the toggle has now been switched to “On.” | |
Congratulations! You have successfully set up biometric login on your Android device!
How do I disable Android biometric login?
| If you have previously enabled biometric login on your Android device and no longer wish to use the feature, you can disable this functionality by following the steps below:
Step 1. Once you have logged in to the app, scroll to the bottom of the page and access Settings (A). This may require you to swipe left on the buttons as “Settings” is included on the second “page” of buttons (B). |
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| Step 2. From the Settings panel, select the option for Biometric Setup (C). |  |
| Step 3. You will see that the “Use Biometric Login” toggle is coloured red, with the toggle to the right, indicating biometric login is currently enabled. (D) To disable biometric login, tap on this toggle. Congratulations, you have successfully disabled biometric login on this device! |  |
How do I set up QuickView?
| There are two ways that you can set up QuickView and select up to three preferred accounts to be displayed. Method 1 (via QuickView Settings)
Step 1. Once you’ve logged into the app, tap QuickView Settings in the bottom-right corner of the QuickView area, as indicated. |
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| Step 2. You will be presented with a note describing how QuickView works. You can tap “show more” (A) to read this note. Below this note, you can select up to three demand accounts to be displayed by checking the box next to the account (B). |  |
| Step 3. Once you have selected the accounts you wish to have displayed in QuickView, click Save (C).You may be prompted to authenticate your login via your chosen authentication method. After you authenticate, an alert will be displayed indicating you have successfully saved your QuickView preferences. This can be dismissed by clicking OK (D).
Congratulations! You’ve successfully set up QuickView! |
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| Method 2 (via Settings Panel)
Step 1. After logging into the app, you can access the “Settings” panel by scrolling to the interface buttons at the bottom of the app and selecting Settings (A). This may require you to swipe left on the buttons as “Settings” is included on the second “page” of buttons (B). |
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| Step 2. From Settings, you can choose Account Preferences (C) to access your QuickView Settings (this may require scrolling down the page). |  |
| Step 3. You will be presented with an option to enable QuickView and an explanation of how the feature works. To enable QuickView, tap on the checkbox to check it (D) and then tap Save (E).You may be prompted to authenticate your login via your chosen authentication method. After you authenticate, QuickView will be enabled. Congratulations! You’ve successfully enabled QuickView. To select up to three accounts to be displayed in QuickView, see How Do I Change My QuickView Accounts? |  |
How do I change my QuickView accounts?
| The Carbon Counter is accessible through your web browser on mobile phones, desktops, and tablets.
Step 1. Access your QuickView account preferences by clicking on QuickView Settings in the lower-right corner of the QuickView area (A) |
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| Step 2. Use the checkboxes next to your available accounts to select and/or deselect the accounts you wish to have included in QuickView (B). You can select up to three. When you have selected the accounts you wish to include in QuickView, tap Save (C). You may be prompted to authenticate your login via your chosen authentication method. |  |
Congratulations! You’ve completed the process to modify which accounts are displayed in QuickView.
Step 1. Access your QuickView account preferences by clicking on QuickView Settings in the lower-right corner of the QuickView area (A). Step 3. If you wish to continue disabling QuickView, select Otherwise, select Cancel. Step 4. If you select “Continue,” you will be presented with an alert dialogue confirming that QuickView has been turned off. Click Ok to dismiss the alert. Congratulations! You have successfully disabled the use of QuickView for your app. Step 1. After logging into the app, you can access the Settings panel by scrolling to the interface buttons at the bottom of the app and selecting Settings (A). This may require you to swipe left on the buttons as Settings is included on the second “page” of buttons (B). Step 3. To disable QuickView, tap on the checkbox to clear it and then tap Congratulations! You have successfully disabled the use of QuickView for your app.
How do I disable QuickView?
If you have previously enabled QuickView and no longer wish to use the feature, you can disable the function by completing the following steps: Method 1: via QuickView Settings
Step 2. Tap Turn Off Quick View, located at the bottom of the screen (this may require scrolling down) (B).
Method 2: via Settings Panel
Step 2. From Settings, you can choose Account Preferences (C) to access your QuickView Settings (this may require scrolling down the page).
How do I enable multiple account biometric login?
Prerequisites:
- You have set up biometric (fingerprint for Android) recognition on your device already
To enable biometric login to multiple accounts on the same device, complete the following steps:
| Step 1. Log in to the first account (“Account #1), being sure that the “Remember Me” box on the login screen has been ticked.
Step 2. Ensure that biometric login has been enabled on this account by navigating to Settings > Biometric Setup and ensuring that “Use Biometric Login” has been toggled on. |
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| Step 3. Log out of Account #1 by tapping “Log Out” in the upper-right corner of the app’s home screen (or in the app’s menu). |  |
| Step 4. Follow the process to log in to the app biometrically but cause the biometric validation to fail. You can do this by turning the phone away or obscuring the FaceID sensor/camera (Apple FaceID) or by scanning an unregistered fingerprint or laying a non-registered body part such as knuckle on the fingerprint sensor (Apple TouchID or Android fingerprint biometrics).
Step 5. Once biometric validation fails, select “cancel” instead of “try again.” |
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| Step 6. Enter the last 10 digits of the MemberCard number for the second account (“Account #2”) and the password for that account, being sure to tick the Remember Me box before tapping Login. |  |
| Step 7. Enable biometric access on this second account by following the directions in Step 2, above.
Step 8. Log out of Account #2 by tapping Log Out in the upper right corner of the app’s home screen. Step 9. Finally, log in to the app once more. This time, the app will first attempt biometric validation, which you should allow (you want biometric login to work here). Once your biometrics has been validated, you will now be presented with selections for the last 10 digits of the MemberCard number for all the accounts you have logged into biometrically while ticking the “Remember Me” box. Select the account you wish to view/work with. The app will now log in and function normally. |
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How do I disable biometric login for multiple accounts?
If a member no longer wishes to access multiple accounts biometrically, complete the following steps to disable the feature:
| Step 1. Log in to the account for which you wish to disable biometric access (“Account #2”).
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| Step 2. Access biometric settings by navigating to Settings > Biometric Setup |  |
| Step 3. Tap on the toggle switch to turn off biometric access to this account (the toggle will be grey, as displayed in the screen shot, when access is turned off). |  |
| Step 4. Log out of the app, using the “Log Out” button in the top-right corner of the home screen (or from the app’s menu).
Step 5. Once you attempt to log in again, you should revert to the original login process flow, first entering the last 10 digits of the MemberCard (or validating the remembered information as displayed in the field) and then validating with either a biometric (remaining Account #1) or manual validation process (Account #2). |
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Congratulations! You’ve removed biometric access for the selected account.
I have cancelled my card. How do I remove it from my list of biometric logins?
If you have more than 1 Member card linked to multiple accounts, biometrics can now delete a linked Member card within the app
| Step 1: Tap Log in “Current saved Member card display” |  |
| Step 2: Tap Delete Biometric Login |  |
| Step 3: Select the trash Icon beside the account you want to delete |  |
| Step 4: Tap “remove” |  |
Congratulations! Your biometric logins have been re-set and your cancelled card has been removed.
How do I search for specific value transactions in my accounts?
To search or filter for transactions, access the account you wish to explore by tapping the “Accounts” button on the home screen and then selecting the account. This will open the activity screen for that account.
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How do I change my name on my welcome screen to my preferred name?
If you’d like to change your name on the welcome screen to a different name, please visit your nearest branch or call our Member Services Centre.
