How do I log into the Manage my Visa card website?

Manage my Visa card is the website where all cardholder can access their enviro^TM Visa* accounts online. Please note prior to January 2019, this website was known as My Visa Account.

In Manage my Visa card, all cardholders can:

• View your credit limit, balances and available credit
• View your pending and posted transactions and search by statement periods
• Update your email address, account nickname, password and security questions

Primary Cardholders and Account Administrators can also:

• Add multiple Visa accounts to a single login
• View your statement payment information
• Access account services, including activating your card, changing your PIN #, requesting additional cards and sending secured messages
• Update your statement preferences and view eStatements
• Access the rewards website to redeem points and view your points balance

The Manage my Visa card website can be found several ways:

On any page of vancity.com: In the upper right corner, hover over ‘Login to Online Banking’ and select ‘Manage my Visa card’ from the drop-down menu
Using any web browser: Navigate directly to creditcards.vancity.com

Before you can log into the Manage my Visa card website for the first time, you’ll need to register to create a username and password.

Note: The Manage my Visa card website was called ‘My Visa Account’ until January 2019. If you’re a returning user and already have a username and password on the old website, you can log into the new Manage my Visa card website with the same username and password.

To access your credit card account online, you will need to register to create a username and password.

1. Go to Manage my Visa card at creditcards.vancity.com and have your credit card handy. Select ‘Register now’
2. Verify your credit card details by entering your account information and select ‘Next’. Please use the same information you provided on your Visa application. If you have multiple enviro Visa card accounts, register the account where you’re the Primary Cardholder or Account Administrator first. If you’re the Primary Cardholder or Account Administrator of multiple cards, register the one you use the most often first to set it as your default card. You’ll be able to add more cards to your account online after it has been created (Primary Cardholders and Account Administrators only).
3. Set up your account login by entering your username, password, email address and security questions and select ‘Next’
4. If you’re a Primary Cardholder or Account Administrator, you’ll be asked to update your statement preferences. Select your statement preferences and ‘Next’. If you want to opt-out of paper statements, check off both boxes and we’ll send you an email notification to the email address on your account whenever a new eStatement is ready for you to view. Select ‘Submit’ and ‘Continue’ to confirm your selection. Your next two statements will arrive in the mail. After that, you will only receive email notifications and eStatements. You can update you statement preferences at any time.
5. You’ll receive an email confirming that you’ve successfully registered. After receiving the confirmation email, you can log in with the username, password and the security answers.

If you need help with registering or logging in, call us toll-free at 1-888-877-4543.

You could be getting an error message while registering for the Manage my Visa card website because:

• Your account information does not match the information provided on your enviro Visa application. For example, if you did not provide a Social Insurance Number (SIN) on your application, do not include your SIN when registering for the Manage my Visa card website
• Your credit card account has already been registered. If you forgot your password, select ‘Forgot password or account locked’ on the login page to reset your password

If you need help with registering or logging in, call us toll-free at 1-888-877-4543.

Yes. Your Visa account information is only available to you through your username and password and you will be asked to answer a series of security questions before you can log into your account. If you’re logged in but inactive for 20 minutes, you’ll be automatically logged out.

Please remember to ensure you log out and close your browser when you are done.

If you’ve logged into the My Visa Account website prior to January 10, 2019:

1. On the Manage my Visa card website, use the same username and password and select ‘Log in’
2. If you’re a Primary Cardholder or Account Administrator, the first time you log into Manage my Visa card, you’ll be asked to update your statement preferences.
   • If you want to opt-out of paper statements, check off both boxes and we’ll send you an email notification to the email address on your account whenever a new eStatement is ready for you to view. Select ‘Submit’ and ‘Continue’ to confirm your selection. It will take two cycles to start receiving eStatements and that at any point on time cardholder can change their statement preferences.
3. Your statement preferences have been updated. If you’d like to view or change the email address on your account, select ‘Profile’ from the top navigation and ‘Update email address’

If you haven’t logged into My Visa Account prior to January 10, 2019 or don’t have a login:

1. On the Manage my Visa card website, select ‘Register now’
2. Verify your credit card details by entering your account information and select ‘Next’. This should be the same information you provided in your Visa application.
   • If you have multiple enviro Visa card accounts, register the account where you’re the Primary Cardholder or Account Administrator first. If you’re the Primary Cardholder or Account Administrator of multiple cards, register the one you use the most often first to set it as your default card. You’ll be able to add more cards to your account online after it has been created.
3. Set up your account login by entering your username, password, email address and security questions and select ‘Next’
4. If you’re a Primary Cardholder or Account Administrator, you’ll be asked to update your statement preferences. Select your statement preferences and ‘Next’
   • If you want to opt-out of paper statements, check off both boxes and we’ll send you an email notification to the email address on your account whenever a new eStatement is ready for you to view. Select ‘Submit’ and ‘Continue’ to confirm your selection. It will take two cycles to start receiving only email notifications and eStatements and that at any point on time cardholder can change their statement preferences.
5. You’ll receive an email confirming that you’ve successfully registered. After receiving confirmation email, you can log in with the username, password and the security answers.

If you need help with registering or logging in, call us toll-free at 1-888-877-4543.

If you need help with logging into Manage my Visa card because you forgot your password and security questions or you’re getting an error message, call us toll-free at 1-888-877-4543.

If you enter your password or security answers incorrectly three times, regardless of when the attempts were made, the account will be locked. To unlock your account, select ‘Forgot password or account locked?’ on the login page or call us toll-free at 1-888-877-4543.

Primary Cardholders and Account Administrators: When your account gets locked out, your statement preferences will default back to receiving paper statements. If you opted-out of paper statements before getting locked out, you will need to opt-out of paper statements again by modifying your statement preferences.  It will take two cycles to start receiving only email notifications and eStatements again.

You cannot change your username after you register your new account.

To change your password, email address, account nickname and security questions:

1. Log into Manage my Visa card
2. Select ‘Profile’ from the menu
3. Select the ‘Update’ link next to the field you’d like to update
4. Select Submit

Yes, you can add multiple enviro Visa cards to the same login if you are a Primary Cardholder.

If you’re the Primary Cardholder and Authorized User of multiple cards, you must register the card where you’re a Primary Cardholder or account holder first. If you are the Primary Cardholder or Account Administrator of multiple cards, you should activate the card you use most often to set it as your default card. You cannot change your default card.

If you are an Authorized User for multiple cards, you will not be able to add multiple enviro Visa to the same login. Only Primary Cardholders can add multiple cards to the same login. You’ll need to create a separate login for each card.

Please note only Primary Cardholders and Account Administrators can add multiple accounts to the same login.

1. Log into Manage my Visa card at creditcards.vancity.com
2. On the top left side of the screen, select ‘Register another credit card’
3. Enter the required information on the screen (includes your credit card number, account nickname and other important personal information) and select ‘Next’ to add the account

To view another card that you’ve registered to your login, on the top left side of the screen, select a card from the drop-down menu under ‘Active account’.

1. Log into Manage my Visa card at creditcards.vancity.com
2. On the top left side of the screen, select ‘View all accounts’
3. Select ‘Delete’ next to the account you wish to remove