How will my account numbers change?
We’re moving your personal and business banking accounts to the new system and as part of this move, we need to introduce, modify or assign new numbers. Here’s a summary of all the numbers you need to be aware of:
| MEMBER CARD number | 10-digits | This is the number you need to log in to online, mobile and telephone banking.
Enter the last 10-digits on your MEMBER CARD® debit card and existing PAC number. If your MEMBER CARD # starts with a zero (or several zeros), include them when you log in. |
| PAC # (Personal Access Code) | 5- to 8- digits | PAC # is a secret password you enter to log in online, mobile and telephone banking.
Remember that your PAC # is different than your PIN #. PAC # is for log in. |
| PIN # (Personal Identification Number) | 4-digits | PIN # is associated with your MEMBER CARD debit card, and is a password you enter when you’re using ATMs or making a point-of-sale purchase. |
| Relationship number | 7- to 8- digits | Each of your Branch & Account number combinations will be modified to become Relationship numbers. In most cases, it’ll look similar to your former Branch & Account numbers.
You’ll need the new Relationship number to complete some transactions such as member-to-member transfers and to redeem My Visa* Rewards Plus points. |
A separate Relationship number will be generated by the system to hold the following:
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| Financial account numbers | 12 digits | Every single account is assigned a new 12 digit financial account number. |
| Contract numbers | Your TFSAs, RRSPs and RRIFs will have new Contract numbers. |
Statement insert – Relationship # for more information.
*Trademark of Visa Int., used under license.