To stop receiving paper statements in the mail, you’ll need to opt-out by updating your ‘Statement Preferences’. Please note that only Primary Cardholders and Account Administrators can do this.
Here’s how:
- Log in to the Manage my Visa Card website.
- Choose ‘Manage Profile’. Verify your e-mail address (third box down on the screen) and update it, if necessary.
- Click on the pencil in the right-hand corner of the Paper statements box
- Click ‘Turn off’, you will see the update on screen.
Your next statement will still be mailed to you to ensure there’s no disruption to receiving your statements. After that, you’ll receive an e-mail notification when a new eStatement is available.
Note: You won’t receive your eStatement in the notification e-mail. You’ll need to log in to your account on the Manage my Visa Card website to view it.
You can turn paper statements back on at any time by updating your Statement Preferences.