What is the new Relationship number?

Relationship numbers replace Branch & Account #.

  • Each of your Branch & Account number combinations was modified to become a Relationship number.
    • Note: It’s important to get your new Relationship # from a reliable source, such as online banking or your statement or contact us. Don’t attempt to create it yourself.  If you are transferring funds to another member, ask them to get the new Relationship # from those sources, too, and provide it to you.
  • All Relationship #s are either 7- or 8-digits long, so in some cases we added zeros or deleted digits. Not all new Relationship #s resemble former Branch & Account number combinations.

How do I find it?

You’ll notice them on your statements, or when you log in to online and mobile banking. Here’s how.

When will I use it?

You’ll need your Relationship number to complete some transactions, such as

Why do I have more than two Relationship numbers?

A separate Relationship number will hold your membership shares and registered products (RRSP, RRIF and TFSA). This Relationship number will be automatically generated and will not resemble your Branch & Account numbers. To enhance privacy for joint account holders, only you’ll see the accounts that solely belong to you.

Statement insert – Relationship #
Statement insert – Relationship # (Business)

*Trademark of Visa Int., used under license.