Category: Learning with Vancity, Online/mobile banking I see an error with my online banking transaction. What do I do? Article #245, Last updated: December 22, 2017 Are you seeing: An error message when you 'Transfer Funds'? Error message #1 Did you get a message like this? Did you include a Memo? This field only accepts letters and/or numbers (no symbols or punctuation) double check your message and try again. Learn more Error message #2 Did you get a message like this? Prior to our banking system upgrade, you might have saved a Branch & Account # for your frequently-used transfers. If so, you’ll need to delete and replace it their Relationship # instead. To delete a Saved Intermember Transfer, here’s how. An 'opening balance of $0.00' in your 'Open a New Account - Receipt' screen? It may be a bug you can ignore. please don’t transfer funds again instead, check the account you transferred from, and look for the funds beside ‘Debit Arrangement Account Term Deposit Transfer’ We apologize for this inconvenience and thanks for your patience. If you have any questions or concerns, please call us or visit your nearest community branch.