How do I set up Touch ID or Face ID on my iPhone or iPad to login?

To make your Vancity iOS app login experience smoother by using the following steps to enable Touch ID or Face ID.  In order to complete the following steps, you must be logged into the app.

1. Log in to the Vancity app using your existing credentials
2. Select the “Settings” tile
3. Select the “Biometric Setup” option
4. Review the Agreement and press “Accept“
5. Switch the toggle to the right of “Use Face/Touch Login“
6. A Caution pop-up will appear.  Select “Enable Face/Touch Login“
7. Please select an MFA Factor to receive your One-time Code and then press the “Press Here to Receive Code” button
8. Once you have entered the One-time code successfully, you will be re-directed to the “Face/Touch ID Settings” page with the toggle switched to the right

At your next login, your Apple device will remember your credentials and you will not be prompted to enter them manually.

I have multiple accounts, or a retail and business account. How do I swap views between the two?

 

	Step 1: Turn phone away from your face so that is does not scan your face, and then press ‘Log in’ while the phone is turned away from face.
	Step 2: App will attempt to scan your face but will be unsuccessful and you will get this message. Press ‘Cancel’.
	Step 3: This will take you to the login screen. From here, you can log into a separate account. To swap accounts, logout and repeat these steps with your other account.

Related posts:

How do I enable push notifications with the Vancity mobile app? How do I add my Vancity cards for Apple Pay? How do I log in to my account? How do I enroll in Password Reset?