If you have a joint account, you’ll no longer be able to share your log in and PAC # with others on your account. You’ll now have your own unique view of your holdings in online/mobile banking and your own MEMBER CARD # and PAC # to log in with. Remember that your PAC is different than your PIN. You use your PAC to log into online, mobile and telephone banking and your PIN with your debit card.
For your first log in after the upgrade, please use desktop (PC or laptop) or the Vancity mobile app.
Once you’re successfully logged in, you’ll be prompted to change your PAC # which involves accepting the Account & Services Guide Agreement and setting up new Personal Access Features (security questions). Please refer to our step-by-step instructions for details.
After you’ve changed your PAC #, you’ll also need to reset the following features/preferences*:
- Online and mobile banking alerts
- INTERAC® e-Transfer
- Saved intermember transfers
- epost™ service
- SMS banking
Please note your online banking messages will not be transferred over.
*First-named member on the account may retain online banking features/preferences, but will need to update their Personal Access Code (PAC).
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